Roon fails to playback music and loses connection with Lumin U2 Mini (ref#GNKQQC)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only local library *music is affected.

Where is your local content stored?

· On the same machine where RoonServer is running, USB drive

If you move the content from your NAS to a local storage location, do you still experience issues with playback?

· The issue happens for both the NAS storage location and on the secondary storage location

Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?

· No, lower sample rates are still affected

Do you have an approximate timestamp of when the issue last occurred?

· today

What are the make and model of the affected audio device(s) and the connection type?

· hard wired. Lumin u2 mini. Also it wont play from generic PC connection

Describe the issue

Roon will not playback any music whatsoever. It says too many attempts. It is also continually losing connection with my lumin u2 mini. Roon will not playback via any bridge I use.

Describe your network setup

router is EE Smart Hub Pro Router WiFi 7 sh40j

2

I wanted to add that when I try and play back audio via the lumin , roon just disconnects from the u2 mini and the u2 disappears from the audio options menu. Rebooting the lumin brings it back and then it all happens again.

3

I have tested the lumin u2 via the lumin app and ext hdd and it plays absolutely fine. So the problem is with Roon itself
Basically, Roon is useless now and I have just paid for a full year. Please fix this or issue refund

4

Good day @MortimerBrewster62 !

We are sorry to see that you face this kind of problem.

Can you please reproduce the issue one more time and let us know the exact time stamp of when does the problem happen ?

This will allow us to have a look inside your analytics report and narrow down the scope of the issue.

Thanks

Regards.

5

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