Roon fails to start and can't find server or devices (ref#66DM7O)

Support
1

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon won’t start up at all

Tell us what's going on

· At first roon took a long time to start. It couldn't find or start the server, lost the server and then it couldn't find my devices. As you recommended I started the Task Manager to stop all roon sessions and I stopped microsoft firewall and antivirus, but nothing was successful. I deleted roon and reinstalled it, but even this didn't help.

Tell us about your home network

· I have a fritzbox 7580 SC, my laptop is a two in one with 32 ram and a ssd 2tb and Intel Graphics software.

2

Hello @Johannes_Wittag ,

Welcome to the forum and thanks for reaching out. Let’s try a fresh database and see if your issues persist:

  • Exit out of Roon + RoonServer (from taskbar area)
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon Server” and “Roon”
  • Rename the “RoonServer” folder to “RoonServer_old” and “Roon” to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup

Here is the process outlined from a Windows machine:

All Roon_old on Windows

Let us know if that helps to get you back up and running.