Roon Fatal Error: Path cannot be null on Windows P11 (ref#JXAOV6)

Support
1

What’s happening?

· My Roon software won't start up

How can we help?

· How do I ...?

Other options

· My Roon software won't start up

Describe the issue

Hi, after deleting duplicate files on my all in one windows P11 pc Roon appears to be still running but I cannot access it at all .I get the message Fatal Error also a small red circle with an X in it with Path cannot be null. {parameter path } then box with ok This appears on the Roon server and Roon icon when I attempt to start Roon

Describe your network setup

Windows 11 Optus router NBN high speed connect through wired connection.

2

Good day @Russell_Berg1 !

I hope you’re doing well today.

Could you please attach here some screenshots of the problem and gather logs from Roon Server (

) and upload them to :
https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external
?

Thanks!

Also, did you try to completely reinstall Roon on your windows machine and restore it from backup ?

Looking forward to your reply!

Regards.

3

Hi @Russell_Berg1,

We haven’t seen a response to this thread yet. Are you still having this issue? Our diagnostics servers, activated for your account upon receipt of this topic thread, show recent activity associated with your RoonServer machine.

Please let us know if we can provide any further assistance. This thread will auto-close after another few days without a response. Thank you!

4

This topic thread is now closing due to lack of response/inactivity. If you require further assistance, please submit a new technical support request. Thank you!