Roon freezes and fails to load on iMac M3 Sonoma during trial (ref#J8A0OI)

[cafiero767]

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· I am experiencing freezes or crashes

Other options

· My Roon software won't start up

Describe the issue

During trial period Roon worked well a few days, then froze. I logged out and tried again. Now it doesn’t load.
iMac M3 Sonoma

Describe your network setup

Don’t know

[vadim]

Hi @cafiero767,

Welcome to our community!

I’ve enabled diagnostic mode for your account and what this action will do is the next time your Roon server is active, a set of logs will be automatically generated and uploaded to our servers for analysis.

Please clarify whether you can see the Roon server running in the taskbar?

Have you tried closing Roon and the Roon server and starting it again?

[cafiero767]

Thanks for the quick response.
I have tried to restart several times. Now it will not connect.

[Mike_O_Neill]

That error happens when Roon starts with NO internet connection

Try restarting everything network included wait until you get a steady internet connection before staying Roon

[daniel]

Hi @cafiero767,
I agree with @Mike_O_Neill. Please quit Roon, reboot your router, Mac and any network hardware like switches. Then start up Roon again. Let us know if that gets you back into Roon.

@cafiero767

During trial period Roon worked well a few days, then froze.

The screenshot you attached to your post shows Roon is analyzing new music in your library. This can be a fairly RAM intensive process. You can try changing the analysis speed in Roon settings → Library with these two settings.

Try setting background audio analysis speed to throttled and see if it improves performance. You can also let Roon run the analysis overnight and it will likely be done by the time you want to use Roon again.