# Roon freezes and fails to play specific track on albums from Qobuz (ref#VG6RB0) **URL:** \ **Category:** Support\ **Tags:** rctt\_-01-2\ **Created:** [March 26, 2026, 12:43pm UTC](https://community.roonlabs.com/t/roon-freezes-and-fails-to-play-specific-track-on-albums-from-qobuz-ref-vg6rb0/317600 "2026-03-26T12:43:41Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![stf4me](https://community.roonlabs.com/letter_avatar/stf4me/32/5_5575768a8748004e209b776fc1b2916d.png) [@stf4me](https://community.roonlabs.com/u/stf4me)\ **Post date:** [March 26, 2026, 12:43pm UTC](https://community.roonlabs.com/t/roon-freezes-and-fails-to-play-specific-track-on-albums-from-qobuz-ref-vg6rb0/317600/1 "2026-03-26T12:43:41Z")
#### Hi! What’s not quite right with Roon? · None of the above quite fits #### None of the above quite fits · None of these quite match #### Tell us what's going on · Songs on album will not play. When listening to an album, which is occurring often recently (did not have this issue in previous years when using Roon). Roon will freeze up and not play the next track. (I can get the track to play on Qobuz (via Qobuz Connect) which is the music service I use for Roon; however, it will not play on Roon. Example: Genesis album “Trick of the Tail” the album will play all the tracks in order until the song “Ripples” at which point Roon will not play the track. The animated symbol (usually twinkles like a star) at the bottom left of the song page does not animate, or twinkle. #### Tell us about your home network · Cambridge Audio EVO150 and Edge NQ, connected via Ethernet to Toom Nucleus. ![](https://api.typeform.com/responses/files/f62d5705f3c98ca95b8f7fce9d02be35202a0800e36e00a4eb804ad6371b6f79/IMG_6086.png) ---
**Author:** ![alex\_h](https://community.roonlabs.com/letter_avatar/alex_h/32/5_5575768a8748004e209b776fc1b2916d.png) [@alex\_h](https://community.roonlabs.com/u/alex_h)\ **Post date:** [March 26, 2026, 1:37pm UTC](https://community.roonlabs.com/t/roon-freezes-and-fails-to-play-specific-track-on-albums-from-qobuz-ref-vg6rb0/317600/2 "2026-03-26T13:37:54Z")
Hi @stf4me, Thanks for reaching out. We’re aware of the issue you’re experiencing, and our development team is currently reviewing it. Unfortunately, there’s no workaround available at the moment, as the issue is on our side. Please stay tuned for updates, and thank you for your understanding. ---
**Author:** ![Giles\_W](https://community.roonlabs.com/user_avatar/community.roonlabs.com/giles_w/32/384257_2.png) [@Giles\_W](https://community.roonlabs.com/u/Giles_W)\ **Post date:** [March 26, 2026, 2:54pm UTC](https://community.roonlabs.com/t/roon-freezes-and-fails-to-play-specific-track-on-albums-from-qobuz-ref-vg6rb0/317600/3 "2026-03-26T14:54:10Z")
The main thread > [@Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) \[Ticket in\]](https://community.roonlabs.com/t/roon-wont-play-certain-tracks-from-qobuz-gets-stuck-on-progress-bar-ref-k9xyo0-ticket-in/317491): > > Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · Since the most recent Roon update, I'm encountering situations where random tracks won't stream from Qobuz through Roon. So far this has happened with 3 tracks but the problem persists through multiple Roon sessions (meaning my Roon server is turned off and then when I boot up again the next time, the playback problem for these tracks persists)… ---
**Author:** ![Michael\_Turner](https://community.roonlabs.com/letter_avatar/michael_turner/32/5_5575768a8748004e209b776fc1b2916d.png) [@Michael\_Turner](https://community.roonlabs.com/u/Michael_Turner)\ **Post date:** [March 31, 2026, 8:58pm UTC](https://community.roonlabs.com/t/roon-freezes-and-fails-to-play-specific-track-on-albums-from-qobuz-ref-vg6rb0/317600/4 "2026-03-31T20:58:31Z")
I’m having the exact same issue you describe. In my case it’s using an older Nucleus connected via ethernet to an Orbi satellite and running into a dcs Bartok, and overall with a relatively small library. I’m mostly adding m two cents here in hopes that I’ll get notified if anything changes. AI searches had been coming up with “You need a new server, I see this kind of information a lot that older Nucleus’ slow down and start getting stuck.” Really glad I found this thread. ---
**Author:** ![CRAIG\_COSTELLO](https://community.roonlabs.com/letter_avatar/craig_costello/32/5_5575768a8748004e209b776fc1b2916d.png) [@CRAIG\_COSTELLO](https://community.roonlabs.com/u/CRAIG_COSTELLO)\ **Post date:** [March 31, 2026, 9:08pm UTC](https://community.roonlabs.com/t/roon-freezes-and-fails-to-play-specific-track-on-albums-from-qobuz-ref-vg6rb0/317600/5 "2026-03-31T21:08:53Z")
Just to add a me too with this issue. This just recently started so why can’t whatever was changed be changed back. This is really annoying… ---
**Author:** ![Vick](https://community.roonlabs.com/letter_avatar/vick/32/5_5575768a8748004e209b776fc1b2916d.png) [@Vick](https://community.roonlabs.com/u/Vick)\ **Post date:** [April 2, 2026, 10:11am UTC](https://community.roonlabs.com/t/roon-freezes-and-fails-to-play-specific-track-on-albums-from-qobuz-ref-vg6rb0/317600/6 "2026-04-02T10:11:41Z")
It’s been getting worse for me in the past week. I just had 3 songs in a row from a roon generated playlist refuse to play. ---
**Author:** ![Philip\_Haines](https://community.roonlabs.com/letter_avatar/philip_haines/32/5_5575768a8748004e209b776fc1b2916d.png) [@Philip\_Haines](https://community.roonlabs.com/u/Philip_Haines)\ **Post date:** [April 2, 2026, 10:16am UTC](https://community.roonlabs.com/t/roon-freezes-and-fails-to-play-specific-track-on-albums-from-qobuz-ref-vg6rb0/317600/7 "2026-04-02T10:16:56Z")
Me too, random tracks not playing from a Qobuz album. Affects both my muso2 and nd5xs2. Does not happen when streaming Qobuz natively, or on local server albums. Typically 1 or 2 tracks on an album, only workaround seems to be to play the next track. All network devices ethernet cabled, and full fibre to the house. Has only occurred in the last couple of months. ---
**Author:** ![Philip\_Haines](https://community.roonlabs.com/letter_avatar/philip_haines/32/5_5575768a8748004e209b776fc1b2916d.png) [@Philip\_Haines](https://community.roonlabs.com/u/Philip_Haines)\ **Post date:** [April 6, 2026, 5:46pm UTC](https://community.roonlabs.com/t/roon-freezes-and-fails-to-play-specific-track-on-albums-from-qobuz-ref-vg6rb0/317600/8 "2026-04-06T17:46:46Z")
Interestingly the issue seems to have gone away since I cancelled my NUGS trial. ---
**Author:** ![Suedkiez](https://community.roonlabs.com/user_avatar/community.roonlabs.com/suedkiez/32/107321_2.png) [@Suedkiez](https://community.roonlabs.com/u/Suedkiez)\ **Post date:** [April 6, 2026, 5:57pm UTC](https://community.roonlabs.com/t/roon-freezes-and-fails-to-play-specific-track-on-albums-from-qobuz-ref-vg6rb0/317600/9 "2026-04-06T17:57:43Z")
> [@Philip\_Haines](#): > > Has only occurred in the last couple of months. That’s long before Nugs became available (which was a month ago). I’d probably just a coincidence. If you experienced the issue for a couple of months, it’s probably also not the known current Qobuz issue (as likely a few posts above) because this also started 3 or 4 weeks ago, or so. ---
**Author:** ![Philip\_Haines](https://community.roonlabs.com/letter_avatar/philip_haines/32/5_5575768a8748004e209b776fc1b2916d.png) [@Philip\_Haines](https://community.roonlabs.com/u/Philip_Haines)\ **Post date:** [April 6, 2026, 6:16pm UTC](https://community.roonlabs.com/t/roon-freezes-and-fails-to-play-specific-track-on-albums-from-qobuz-ref-vg6rb0/317600/10 "2026-04-06T18:16:23Z")
I can’t remember when it started precisely,but I do know I haven’t had any instances since I cancelled the Nugs trial. Quite possibly unrelated,but I don’t believe anyone has reported the issue has been fixed yet,with a cause. ---
**Author:** ![Suedkiez](https://community.roonlabs.com/user_avatar/community.roonlabs.com/suedkiez/32/107321_2.png) [@Suedkiez](https://community.roonlabs.com/u/Suedkiez)\ **Post date:** [April 6, 2026, 6:20pm UTC](https://community.roonlabs.com/t/roon-freezes-and-fails-to-play-specific-track-on-albums-from-qobuz-ref-vg6rb0/317600/11 "2026-04-06T18:20:48Z")
> [@Philip\_Haines](#): > > but I don’t believe anyone has reported the issue has been fixed yet,with a cause. Correct, there was no fix confirmation, this is the latest: > [@Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) \[Ticket in\]](https://community.roonlabs.com/t/roon-wont-play-certain-tracks-from-qobuz-gets-stuck-on-progress-bar-ref-k9xyo0-ticket-in/317491/380): > > @robert.bates - it’s a known issue and Qobuz and Roon Labs are working on it. I’ve merged your post into the main tracking thread. Though due to CDN issues, it’s possible that the failing tracks keep changing or different servers behave differently, depending on what is going on in the CDN. (E.g., I haven’t had a single failure - in Germany - ever since this issue started). So it’s possible that you have started to receive correct responses from Qobuz for whatever reason, even in case it’s still ongoing for others. ---
**Author:** ![system](https://roon-community-uploads.s3.amazonaws.com/original/3X/d/e/deefbd9083c99c82bbf2dd3f873f52a49f5db881.png) [@system](https://community.roonlabs.com/u/system)\ **Post date:** [April 13, 2026, 6:21pm UTC](https://community.roonlabs.com/t/roon-freezes-and-fails-to-play-specific-track-on-albums-from-qobuz-ref-vg6rb0/317600/12 "2026-04-13T18:21:33Z")
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.