I recently added an Apple Studio Display to my Mac system and was prompted to update the OS to Sequoia 15.2 (also updated the studio display software)...
When I first came to open Roon on my machine the software freezes on startup at a Roon window that is blank and then nothing loads into it. I have tried reinstalling to no effect. It appears as if the Roon software is not loading the content into the window and is frozen at that point.
I have not noticed any problems with any of my other software. I use a custom preset for the display for my photography workflow.
My server is up and running OK and I can see Roon via my iPhone, and so it is networked etc ok.
Describe your network setup
Apple Mac Mini running roon server headless and permanently powered up and network connected. OS on that old mini is monterey. Linksys mesh for wifi and ethernet (up to date) wifi 6. Roon server connected to network with ethernet. Mac Mini 2019 desktop running sequoia 15.2 on which roon is not opening. I can see the headless mini server and manage it OK form this device. Just cannot open roon.
Hi @David_Lister,
Thanks for reaching out to us about this issue. I activated diagnostics on your account but was only able to get the logs from the headless server. Can you please use the directions found here and send over a set of logs from the Mac running 15.2 to our File Uploader?
Thanks for getting back to me… Will locate the logs on the mac running 15.2 (the one where remote is not loading) tomorrow and upload as set out in the instructions…
Just a note to confirm that I have uploaded to you, using the file uploader, compressed copies of the Roon log files over the transition from earlier OS versions to 15.2 (I recovered some from Time Machine backups) and also a couple of more recent archive files with the logs from today, which are (first) after an uninstall/reinstall and (secondly) after I seem to have tracked down the cause of the issue I was experiencing.
If you look through the logs in the most recent archive files then you will, no doubt, be able to clearly see what the issue is as I have actually, by a little trial and error, found out what it was that seemed to be stopping Roon loading (I think) and got it to launch properly.
I have an external eGPU running on my computer and, when I checked on the properties for Roon in finder, I noted that it had been set with a tick to “prefer external eGPU”. It had always worked perfectly well before with that setting (or, rather, I have never noticed that it did not work with that setting ticked) but, somehow, with the swap of display and OS, that setting seemed to be now blocking Roon from displaying properly (or maybe blocking the OS to display Roon properly).
When I unticked that box Roon then (right away) launched as normal and I was able to reconnect to my core and enable/select the speakers on the new screen.
I am unsure why Roon seemed to stop working with the eGPU. Might have something to do with how the Mac OS drives the new screen compared to my previous (old) display.
No doubt you can look into that and, if necessary, add updates at some time.
Files uploaded (for reference) are:
David Lister - 1 - Logs (from backup).zip
David Lister - 2 - Logs after reinstall.zip
David Lister - 3 - Logs after reinstall and remedy.zip
UPDATE - EDITED TO ADD THE FOLLOWING ADDITIONAL INFO
Once I thought of checking the eGPU stuff, I then found somebody had had a similar issue in this thread from 2020…
For those looking to follow up this or experiencing smilar issues then I do have my eGPU running for my graphics programmes and just untick the “prefer eGPU” for Roon application.
Apple advisory here:
I appreciate that running intel Macs with eGPU’s isn’t exactly the most common of situations to predict.
Not too uncommon. I had an eGPU untill Apple announced that they wouldn’t be supported with Apple Silicone. Plus, my Mac was the Mini 2018 (Intel series, I guess, like yours). A fair amount of people purchased them for Photoshop/Video Editing. Anyway, I chucked it on eBay and got £500 for it and put that towards a Macbook Pro M2 MAX. My eGPU is still in the loft as I don’t have much use for it now, but one day it might be useful for some tinkering!
