Roon freezing and crashing when Roon remote tries to connect (iPad, iPhone, MacOS on Mac Mini)

[Anti_Wendel]

Core Machine (Operating system/System info/Roon build number)
Mac mini 2012 2,5 GHz Intel Core i5 running 10.14.6, DAC connected via USB.
Latest Roon version 764 on all devices.

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
No wifi/network

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
MHDT Orchard via USB

Description Of Issue
Every time Roon Remote from iPad or iPhone tries to connect to Roon (running on Mac mini) the Roon app freezes or crashes hard.

I have saved the crash report.
#support @support

[Anti_Wendel]

Using iOS 14.4

[noris]

Hello @Anti_Wendel ,

Just to clarify here - when this occurs is it the Roon Core crashing or the Roon Remote app crashing?

@Anti_Wendel

I have saved the crash report.

Would you be able to upload the crash report and your Roon logs to Dropbox / Google Drive / etc? You can access Roon logs by using these instructions.

[Anti_Wendel]

Hi Noris
Roon on my Mac mini runs fine when I don’t use any iOS Roon Remote app.
Using Roon Remote on any device freezes/crashes both Roon and the Roon Remote.

[Anti_Wendel]

Before the 1.8 update everything worked fine.
Do you have another way to upload logs directly to you ?

[noris]

Hi @Anti_Wendel - I’ve followed up via private message!