Roon freezing on Windows PC (ref#UB5E58)

Support
1

Affected Product

Roon

Roon Issue Category

Interface & Usability

Description of Issue

Hi,
I am a lifetime member. On the last MS Windows update, my Roon is faulty. The PC monitor is frozen, yet the app functions via my iPhone Roon remote.

I deleted Roon from my dedicated music PC and reinstalled it. It worked fine with my monitor. Then I closed and reopened Roon on the PC, and it froze again.

What do I do???

Thanks,
Greg

Roon Core Platform

Windows

Roon Core Specifications

Intel (R)Core i7-10700 CPU@ 2.9ghz, RAM 32 GB 64 bit operating system, x64 -based processor Windows 10 Pro installed 4/10/21

Connected Audio Devices

Merging+NADAC connected with Ethernet cable to dedicated music PC.

Home Network Details

Roon Core connected by Ethernet cable. Router is Ubee Model DVW32CB,

Screenshot

3

Hello @Greg_Trubowitsch ,

Can you please try the below procedure to see if it temporarily solves the issue without reinstalling Roon?

  1. Close Roon

  2. Navigate to: C:\Users(username)\AppData\Local\Roon\Database\Registry\Client\

Note: It may require enabling “show hidden files and folders” to see this.

There you should see the file: saved_window_pos.

  1. Rename this file to saved_window_pos.old, restart your computer, and launch Roon then try to duplicate your issue.

Let us know if this doesn’t resolve the issue for you.

5

Thanks for advice.

I did it all and that did not alter the situation.

What next?

Thanks.

Greg

6

@Greg_Trubowitsch, are your video drivers up to date after the Windows update?

7

Robert,

Yes, my video drivers are up to date.

Any other thoughts?

Thanks,

Greg

8

What are the display settings (resolution/scaling) that you are using on that PC?

PS, rather than post photos of your monitor, you can post screenshots directly to the forum…

9

Hello @Greg_Trubowitsch ,

Apologies for the delayed response here, I was doing a review of cases from last year and I noticed we missed your post here. Are you still having this issue even on the latest Roon version or has there been an improvement?

10

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