Roon hangs on connecting to server or setting up new server (ref#L6E6GW)

Hi! What’s not quite right with Roon?

· Roon is slow, freezing or won’t start

Roon is slow, freezing or won’t start

· Roon is stuck updating or installing

Tell us what's going on

· I can open roon and login to my account, but when presented with the option to Connect to your roon server, i click on the option it gives me that I set up, and then goes to the next screen and hangs while showing the loading icon. I also tried clicking the button below that, "Set up a roon server on this mac", and it does the same thing, hangs at the next screen.

Tell us about your home network

· Lumen Q Fiber (W1700k), Lumen Q Fiber (C5500XK)

Hello @stewartimel

Since you’re running macOS, the behavior you’re seeing is consistent with the newer, stricter Local Network permission controls in the recent macOS releases.

Please try the following steps:

  1. Open macOS System Settings → Privacy & Security → Local Network
  2. Make sure Roon and Roon Server are both enabled
  3. Even if they are already enabled, please toggle them off and back on
  4. Fully quit Roon Server from the macOS menu bar / task bar
  5. Reboot your Mac
  6. After reboot, launch Roon again and check if the devices is avaliable again.

Once these permissions are refreshed and the system restarted, your audio devices should reappear.

Please let us know if the issue persists after these steps, and we’ll continue from there.

Hello @stewartimel,

Just checking in on this. Were you able to try the macOS Local Network permission steps we mentioned, including making sure both Roon and Roon Server are enabled, toggling them off and back on, then fully quitting Roon Server and rebooting your Mac? If the devices are still missing after that, let us know what you’re seeing and we’ll keep digging, thanks.

Hello @stewartimel ,

We have not heard back from you, so we will go ahead and close this thread due to inactivity. If you need further assistance, please submit a new support request and specify that the issue be reopened. Thank you