· I'm having trouble connecting to Roon
· Something else
· None of the above
· Other
I start Roon and put my password, then the room icon appears in too long period without start the program
Its a Mac mini connected vía cable to internet and i use a Chord Mojo 2 dac
After this screenshot, i tap on “continue” and appears the “start logo” of Roon and nothing happens… Only the logo
Now its appears a message that days that my Roon server its not working.
Anybldy can help me please?
Hi @Andres_Garcia1,
Thanks for writing in to ask us about this issue. I think the best way to start diagnosing this is to take a look at your logs. Can you please use the directions found here and send over a set of logs to our File Uploader?
After sending over the logs since this is is login issue can you please take a look at your web browser and make sure you don’t have any content blockers active there. Those can interrupt the login process.
Hi @Andres_Garcia1,
If you look at the top bar on your Mac do you see the Roon symbol like in the below example?
If you don’t it means that the Roon server itself is not running even though the client is. If you do see it click on it and see what the status of Roon server is.
Hello Daniel, i see what you said to me…
Roon server status: Running
But the problem its different now.
I open the program and i have to put the password of Qobuz.
I write It and its ok. The the app seems that going to run but suddenly its closed… If we dont find a solution soon im going to Close my acount with Roon…
Hi @Andres_Garcia1,
Thank you for your patience. Diagnostics indicate that RoonServer itself has no internet access despite having received an IP address from your router. This will also restrict RoonServer from reaching the Roon app installed on the same Mac Mini.
Do you have any firewalls or antivirus software that might be blocking RoonServer’s network access?
I check It the firewall status for Roon are all the entry connections are allowed…
Now the situation its like that: i open the Roon and appears the next 3 photos. In the last one, i put my mail and Qobuz password and its make like start Roon but only one second, then, suddenly its turn off Roon and nothing happend
Hey @Andres_Garcia1,
Thanks for the update! Sorry to hear you’re still having issues. If you could, lets see if refreshing your Roon Server database may help:
Let’s try a fresh database and see if your issues persist:
Here is the process outlined from a macOS machine:
I rename the files like you said in the post, i download the program again and install It.
The problem its still there…
I open the app, put the password, and when its means that going to start, the program off… This is very dissapointed…
Hi @Andres_Garcia1,
Thank you for your patience.
Diagnostics indicate that two RoonServer instances are installed on the same machine, causing MacOS lockfile errors.
Please try the following:
Does Roon launch properly on the next attempt?
Hi @Andres_Garcia1 ,
It looks like you have quite a few version of Roon in your latest screenshot. Can you please try to delete/move these versions to a new folder and download the latest Roon version from our downloads page and install via drag+drop to the Applications folder? Here is a direct link to the latest Roon for Mac version:
https://download.roonlabs.net/builds/Roon.dmg
If you are still having issues, please try to post a screenshot (using the Mac screenshot tool instead of a picture). Thanks!
I delete the program and all the files relatives to Roon, then i’ ve download the last version from your link… I’ ve installed the program… And its exactly the same:
The program open and its seems its Running properly till i write my Qobuz password and the program closed without reason…
This is really strange.
Hi @Andres_Garcia1,
Can you confirm that you deleted the RoonServer folder itself when you performed this step? It should be located in the Mac’s Library folder, alongside the application-level files for other background processes.
Please repeat the Roon database refresh from this post. Instead of adding your local library when prompted, simply allow Roon to open without any local library when prompted.
I delete the program again and all the files relatives to Roon and veryfied in “Activity monitor” if there is any Roon proccess running…I reinstall the program and delete the library like you said to me. Its Exactly the same… Open the program, put my Qobuz password and when It has to open… The program its closed…
Its really embarrasing…
Hi @Andres_Garcia1,
The logs available to technical support don’t show the crashes you’ve described, so we need to confirm some details to proceed.
You mentioned Roon crashes after entering your Qobuz password on the streaming service page during onboarding. However, the subsequent screenshots indicates that onboarding proceeded to the Audio Device setup screen. Can you please describe precisely what happens after you enter your Qobuz password, and whether RoonServer is still running in the background if you open Activity Monitior?
What happens if you skip Qobuz sync by pressing “No, gracias” in the first screenshot you shared above? Simply keep selecting this option until you reach the Roon Home page without any streaming services, local storage, or audio devices configured. Does Roon crash under this circumstance?
Please let us know if we can explain these steps further or provide any more detail. We need to determine whether there is a) an issue syncing your Qobuz library to Roon causing Roon to crash, b) a UI issue with Roon Remote crashing that is separate from the above, or c) simply a misunderstanding that we can easily overcome.
