Description of Issue: Since around mid-June (2022), perhaps with an update, Roon has been stopping in the middle of a track with a “dialogue box” briefly appearing that says there is a performance or hardware problem (see attached screen shots).
I pulled out by back-up hard-drive and the same thing happens. On a Roon community blog I read where a Roon tech recommended the network connection should be via ethernet, so my MacBook Pro is now directly connected to the router via ethernet and still the problem persists. I greatly appreciate your help.
Roon Core Machine: MacBook Pro 13" early 2015 running Monterey (12.4) with 2.9
GHz Dual-core intel i5 and 8GB memory
Networking Gear & Setup Details: Ethernet
Connected Audio Devices: 18TB WD external hard drive and Cambridge Audio DAC
Number of Tracks in Library: 142,075
Our internet service (and the cable modem) is provided by Cox
Please see attached screen shots
The most recent episode was on 24 July at 1600 (4pm) East Coast
I have not tried using Roon since but will do so if you would like
Again, things with Roon were fine until around mid-June
That said, if an upgrade of either the MacBook Pro or the external Hard Drive would resolve the issue, I will gladly do that
Thanks for reaching out! We’ve activated diagnostics mode for your account and looking over your logs, it appears that there is a networking issue, but there could also be a secondary issue at play.
I would first suggest that you switch from a Cable/Modem by Cox to a dedicated, modern, consumer-grade router instead and have the modem from Cox operate solely as a modem, and have the dedicated router perform the router duties.
How have you set your sleep settings for the drive? Does the drive fall asleep after a certain amount of time? Can you please try to disable any sleep features you have active on the drive as a test? Do you perform any Time Machine backups on the hard drives while you have music playing?
Have you confirmed if other zones also exhibit the playback issue? Can you please try to play to your System Output zone and verify if the same issue occurs there?
I just started Roon up and in less than a minute it did
– at about 2:14 pm east coast time
– – it just stopped playing
“Do you perform any Time Machine backups on the hard drives while you have music playing?”
– There is no back-up via time machine happening at any time
“Can you please try to disable any sleep features you have active on the drive as a test?”
– It never appears to go to sleep
“Can you please try to play to your System Output zone and verify if the same issue occurs there?”
– I will try System Output zone later, hopefully this evening
“I would first suggest that you switch from a Cable/Modem by Cox to a dedicated, modern, consumer-grade router instead and have the modem from Cox operate solely as a modem, and have the dedicated router perform the router duties.”
– Please provide some examples of “a dedicate, modern, consumer-grade router” that would do the job
Another tech on a sep string suggested a newer laptop with more RAM
– I expect one to arrive later today
Can you please double-check the settings for the drive just in case?
Please let me know how this goes!
This one is tough. I’m hesitant to give you a recommendation but I can tell you that I’ve always had good success with Asus brand routers. Many others are fans of Netgear similar or similar major brands. From my own personal experience with Cox and Xfinity both, modem/router combos can be toxic. If you go the route of providing your own router, be sure you consult with Cox (if needed) to put the modem into bridge mode.
I’ll be monitoring your responses and will look forward to seeing your reply.