Roon has been terminated working abruptly

[il_han]

Core Machine (Operating system/System info/Roon build number)

Macbook Air(High Sierra/Intel Core2 Duo, 2GB RAM/1.7 Build 710)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Home internet outlet —> Router —> Roon core(Macbook Air ) by WIFI----> Network player(Matrix Audio element i) by WIFI —> Integrated Amp(Mark Levinson No.383) --> Speaker(Winson Audio Sophia)

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Explained above

Description Of Issue

I’m using Macbook Air as Roon core but it has been terminated working abruptly so I have to re-launch Roon software.
It happened when I listen music and also happened when the Roon core is just ‘on’ but not working.
I changed Roon core with my desktop(Intel i5, 8GB RAM) but the symptom has been same.
I changed Roon core again with my other laptop(Intel atom, 2GB) but same issue happened.

Here is a report from Macbook Air after termination of Roon.
I tried to attach whole report but this message system has a line limit so I attach several lines.
If you need whole report, please let me know your email address.
Please let me know how I fix this issue.

Process: Roon [457]
Path: /Applications/Roon.app/Contents/MacOS/Roon
Identifier: Roon
Version: 1.0
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Roon [457]
User ID: 501

Date/Time: 2021-01-28 00:30:38.703 +0900
OS Version: Mac OS X 10.13.6 (17G66)
Report Version: 12
Anonymous UUID: 54FBFA31-EDEA-685E-EA72-57881233DC75

Sleep/Wake UUID: 389B824E-129A-408C-9BE8-E23D0F8059F7

Time Awake Since Boot: 490 seconds
Time Since Wake: 50 seconds

System Integrity Protection: enabled

Crashed Thread: 11 Broker:Transport

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
abort() called
terminating with uncaught exception of type OpenHome::AssertionFailed

Thread 0:: tid_307 Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff5bf2020a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff5bf1f724 mach_msg + 60
2 com.apple.CoreFoundation 0x00007fff33ee6ff5 __CFRunLoopServiceMachPort + 341
3 com.apple.CoreFoundation 0x00007fff33ee6347 __CFRunLoopRun + 1783
4 com.apple.CoreFoundation 0x00007fff33ee59b7 CFRunLoopRunSpecific + 487
5 com.apple.HIToolbox 0x00007fff331c5d96 RunCurrentEventLoopInMode + 286
6 com.apple.HIToolbox 0x00007fff331c5b06 ReceiveNextEventCommon + 613
7 com.apple.HIToolbox 0x00007fff331c5884 _BlockUntilNextEventMatchingListInModeWithFilter + 64
8 com.apple.AppKit 0x00007fff31476a73 _DPSNextEvent + 2085
9 com.apple.AppKit 0x00007fff31c0ce34 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 3044
10 ??? 0x000000010fb00f3a 0 + 4558163770
11 ??? 0x000000011796de43 0 + 4690730563
12 ??? 0x000000010895906b 0 + 4438986859
13 ??? 0x0000000108959291 0 + 4438987409
14 com.roon.Roon 0x0000000107f0a2a2 mono_jit_runtime_invoke + 2354
15 com.roon.Roon 0x000000010803f0f7 mono_runtime_invoke_checked + 135
16 com.roon.Roon 0x00000001080475be do_exec_main_checked + 94
17 com.roon.Roon 0x0000000107e5f6ae mono_jit_exec + 414
18 com.roon.Roon 0x0000000107e62985 mono_main + 9333
19 com.roon.Roon 0x0000000107e16c6c xamarin_main + 1116
20 com.roon.Roon 0x0000000107e17ab4 main + 36
21 libdyld.dylib 0x00007fff5bdd9015 start + 1

[dylan (Dylan Caudill)]

Sorry for the trouble here, @il_han!

Would you kindly use the directions found here and send us over a set of logs using a shared Dropbox link? Thanks!

[il_han]

Hello,

Thanks for the info.
I’m ready to send the zipped log file but I don’t have dropbox.
Please let me know how I can do further.

regards,
il han

[wizardofoz (Mr Fix It aka The Wiz)]

The i5 8GB Ram setup is perhaps your best system to run roon on but the other 2 systems are likely based on your description of C2D CPU and Atom with 2GB Ram are grossly under spec FYI.

[nuwriy]

Hello @il_han, could you please upload the files here and reply to this thread once you have done so?

[il_han]

Hi,

I’ve just uploaded my log.

[nuwriy]

Hello @il_han, and thanks for uploading the logs for us! I took a look with the QA team today and we wanted to gather a few more key pieces of information from you.

1. Could you please send me a screenshot of Settings>Setup> Subnet for Linn Streaming.
2. If you switch the core running Roon as “all-in-one” do you still see the issue?
3. We would also like to get logs from the Windows machine as the core if possible.

[il_han]

Hello,

Here is an answer from your questions.

1.

2. If ‘all-in-one’ means that no connection with other audio system, it is yes.
I’ve used Macbook air as roon core and there was no connection with other roon remote and used Macbook’s internal speaker.
3. I uploaded it to Zoho work drive which you notified me.
And I uploaded screen shot about your question 1 as well.

regards,
il han