Windows surface pro 4, Win 10, i7-6650U @2.2 GHZ, 8GB RAM, 64 bit
(have also tried on surface pro 5 and dell laptop with better specs and the issue continues)
Core machine on wi-fi, directly connected to QNAP RAID array via USB
Schitt modi multibit via USB
Extremely large (>50K albums) but can’t tell you precisely as roon crashes constantly
Description of Issue
Up until a couple of days ago everything has been perfect with Roon for the 18 months that I’ve had a license. Now, no matter what I try, whenever I open roon it a) takes >3 minutes to start up (checking the libraries I guess) and b) as soon as you get to the main screen, windows flashes up an error message with no information other than “Roon has stopped working”. This error replicates over 20 times in the last few days. I have 1) checked the graphics drivers using the intel tool you have recommended; 2) ensured that all windows updates have been applied; 3) uninstalled and reinstalled Roon on this core; 4) tried the same thing on entirely different computers; 5) checked that the QNAP raid array is healthy and replaced a noisy but healthy drive.
The only thing that has worked has been to remove the RAID array and just use tidal, but that kinda undermines the whole point of roon. I have spent a LOT of time trying to get things running again, and it is driving me crazy. I’d appreciate any suggestions. Next thing I’m going to try is to just try with a smaller library but this likely isn’t going to work either as the same error appears when I’m trying to build the library fresh. AAAAAAAARRRRRRRGGGGGGGGHHHHHHHHH