My Roon to Aries LE set up had previously been working fine and I suddenly am no longer able to play any songs successfully. When I attempt to do so I get ten to twelve seconds of choppy music with dropouts and then I get the following error message in Roon: “An audio file is loading slowly. This may indicate a performance or hardware issue”.
I have taken the following steps in order to troubleshoot the issue:
I focused on playing a low resolution file (256 kbps AAC) directly from the hard drive on the core instead of higher resolution files from my external hard drive.
The file plays fine on Roon through the computer’s speakers. I can also play the file with no issues while streaming through Roon to an AppleTV on the same wifi network.
I restarted computer as well as my cable modem/ router. I also rebooted the Aries.
I turned off my firewall and that did not have any impact.
I set both the Aries and the core to a different wifi network and the issue remained the same.
I performed a complete reset of the Aries and set it up from scratch. There was no change to the issue.
I am running the following setup:
Roon version 1.2 Build 128 64 bit
My OS is Windows 10 Home
My core install is running on a HP Envy laptop with an Intel Core i7 2.4 Ghz CPU and 12 GB of RAM
My Aries is running firmware 3.3 which was updated on April 18th