Roon Home Screen - Roon icon keeps searching under ‘Genres for you’ and does not progress. Been having this issue since 4pm Sydney time. It is now 7 so the the last 3 hours or so.
No issues on other pages. Radio still glitchy and dropping out from time to time briefly with the usual error messages. Reboot didn’t help unfortunately. Screenshot from 6:15 AM Sydney time
@Dylan have you guys had a chance to look into this. It is a continuing issue but across multiple pages. Home, Album, artist etc. Essentially data simply does not load consistently. At times it will do after a lag and others the Roon logo runs on without progressing. Would appreciate some #support
Apologies for the delay! Our team’s queue is longer than typical at the moment, but we’re working to get back to everyone as quickly as we can.
The next time this happens can you make a note of the time it occurs and then use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service)? Thanks!