Roon indicates Qobuz/Tidal loading slowly and then skips songs / stops

Support
1

Roon Core Machine

Windows 10 Pro, 10.0.19042
Intel(R) Core™ i9-10850K CPU @ 3.60GHz, 3600 Mhz, 10 Core(s), 20 Logical Processor(s)
32GB RAM

Networking Gear & Setup Details

Orbi RBR50 router using WiFi
Firmware version 2.7.3.22

Connected Audio Devices

Connected Devices
Chicony Electronics |2.4G|Orbi Satellite-1
Roku ROKUEXPRESS |2.4G|Orbi Satellite-1
DESKTOP-S01R0PL |5G|Orbi Router
M33-50AA |2.4G|Orbi Router
SONOSZP |5G|Orbi Router
DESKTOP-N7H3BMC |Wired|Orbi Router

Number of Tracks in Library

n/a I’m streaming via Spotify, Tidal, and Qobuz

Description of Issue

For Tidal and Qobuz in particular (I use these the most), I regularly (daily) seem to run into issues where I get the error message that the service is “Loading Slowly” and then it starts skipping songs, generally just getting to the end of the playlist or current album, and then stopping. Similar behavior does not occur when using Tidal and Qobuz via the BluOS app.

2

Hello @James_Brennan and welcome to the Roon community :wave:

I’m sorry that you joining the community was caused by running into an issue…we would, however, love to help.

I was wondering if, as a test, you could temporarily lower the streaming quality in Settings → Services for both Qobuz and TIDAL. Does the “loading slowly” message still appear?

3

Hey @James_Brennan,

We didn’t want to close this support thread before checking in with you. Did the steps above help alleviate the issue, or, maybe something else? Can we still help?

If so, we’d love to know :nerd_face:

4

A post was split to a new topic: Qobuz Streaming Issues - loads slowly and skips tracks