ROON install on another computer "crashes" on startup with a red X when started. Older installation is OFF

Support
1

Core Machine (Operating system/System info/Roon build number)

Windows 10/Surface Pro Gen 1 - i5 Gen 3/Build Number unknown due to startup crash

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Netgear Nighthawk Mesh WiFi

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Parasound, Schiit, Misc

Description Of Issue

I installed Roon on a small old desktop for the trial. The trial ended yesterday and I bought the lifetime subscription today. I now want to move Roon Server (Roon) to faster computer (currently running on AMD A6 and moving to i5).

When I install ROON on the Surface Pro (i5, 4GB, 128 SSD) there is a pause of about 8 seconds before a windows tile pops up with a thin, large red “X” in the tile.

I’m not sure if there is an issue with the computer specs, multiple installations, or what. I checked the MIGRATION section of the help file and it seems that I should be able to download and install on another computer. I did backup the database after a restart on the older installation.

Can someone lend assistance?

2

This looks like a graphics driver issue on your Surface Pro. See this thread for possible steps to resolve it:

1 Like
3

Hi @Michael_Martinez

Please try each of these steps, and try to launch Roon after each.

  1. Reinstall the Roon app
  2. Disable the device’s firewall
  3. If this helps, please enter an exception in the firewall for Roon and RAATServer
  4. Uninstall and reinstall the graphics drivers directly from the manufacturer’s website
  5. Don’t use Window’s automatic driver updates for this — We’ve seen this cause issues in the past
  6. Download .NET Framework and reinstall it

Next Steps

If none of the above helps, please use these instructions to send us Roon logs from the device.

We’ll also want to take a look at Event Viewer logs, which give some insight into errors being reported by the OS — Please send those as well:

  1. Press Win + R and type eventvwr.msc
  2. Press OK – this should open Event Viewer window
  3. From the left sidebar go to Windows Logs > Application
  4. Right-click on the Application subsection and pick Filter Current Log… from the context menu
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  6. On the Filter tab for the Logged section pick a parameter Last 30 days and press OK
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  8. Right-click on the Application subsection again and pick Save filtered log file as… from the context menu
  9. Enter the log file name, for e.g. Roon_USERNAME, and press Save