Roon installation issue on Synology DS716+ NAS causing access problems (ref#X0MIEA)

[jc.cabrero]

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· I am experiencing freezes or crashes

Other options

· My Roon software won't start up

Describe the issue

Hello, I wanted to try your software twice for a free trial in order to test it and each time it does not launch! My email addresses are: [moderated]
I installed ROON on my synology nas. From my phone I can see it clearly. however when I select it and connect with my credentials, it connects but I don't have access to anything!
So it's impossible to test it.
Do you have a procedure to validate my installation on my synology DS716+ nas and to be able to test your software?
Thank you in advance
JC CABRERO

Describe your network setup

Thank you in advance
JC CABRERO

[BlackJack]

Hello @jc.cabrero and welcome to the forum.

It sounds like you might have an issue with access rights. Sadly this is a guess from my side because it is not clear what exactly is your state, “I don’t have access to anything!” can be interpreted in so many different ways. Did you read and follow the installation instructions from the project page and then the installation wizard of the software regarding rights? Please try to clarify the staus of your installation for others.
Note: You can also post screenshots here.

Another worthwhile read is IMO the following thread that explains a lot for NAS installations:

A Roon on (Synology) NAS Primer

A Roon on (Synology) NAS Primer Introduction Over the past couple of years that I have been participating in these forums, I’ve discovered that there might be a benefit to a comprehensive overview of what makes Roon on NAS an especially compelling way of running Roon. I’ve written a lot about this notion in several disconnected forum posts here over the years, but I’ve been thinking about putting it all together in one place for a while. I realize, however, that I don’t represent every sort of …

Disclaimer: This is a reply from another Roon user.

Addendum:
I hope you upgraded the 2GB RAM on this NAS as 4GB are highly recommended for Roon and more might be needed depending on the size of your music library (and what else the other software running on the NAS needs).

[daniel]

Hi @jc.cabrero,
Thanks for reaching out to us for help with this. Our records show that you don’t have an active Roon license. It looks like your trial was cancelled 20 minutes after you started it. Please reactivate your license and let us know if the problem persists. If you have any trouble reactivating your trial let us know and we will help you.