Roon installed on MAC desktop clarification needed (ref#439LXH)

[r2d20520]

What’s happening?

· I don't like how the product works

How can we help?

· None of the above

Other options

· I don't like how the product works

Describe the issue

Roon is installed on my MAC desktop Computer

Describe your network setup

My Streamer is the Cambridge Audio EVO 150. I cannot get ROON music to play through my Streamer.

[BeeKay (Bernd)]

Does the streamer maybe show up under “Audio” and just needs to be enabled?

[benjamin]

Hi @r2d20520,

Thanks for writing in, and welcome to the community! We’re happy to have you here.

To help you get up and running as quickly as possible, we’ve set up our support typeform—it walks you through some common troubleshooting steps that might resolve the issue right away. It’s definitely worth a try next time you run into a Technical Support issue!

That said, we’d love to help, and we just need a bit more detail to better understand what’s happening. Have you checked Settings > Audio in Roon to make sure your device is enabled? How is your device connected to your Mac/RoonServer/router? When you press play, do you see playback progressing but hear no sound?

Any extra details you can share will help us get to the bottom of this faster. Looking forward to your response!