Roon iOS App not connecting to Roon Server (ref#NOVKIY)

[cbatten]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· I see something else

When you try to connect, what screen do you see?

· I see the Server but the Connect button is grayed out

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *WiFi*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *MacOS*

Select any of the following components that are present in your local network setup

· *Antivirus* *software *installed on RoonServer _or _Roon Remotes

You mentioned antivirus software. Please select the specific Antivirus you have from the list below

· None of the above

Describe the issue

Roon iOS App is not connecting to Roon Server - was working well but now won't connect - the app just says connecting but the connect button does not grey out to enable selection

Describe your network setup

I am not that technical - use wifi and this was not previously an issue before and nothing has changed re the wifi

[noris]

Hi @cbatten ,

Can you check to ensure that your iOS Settings → Roon → Local Network Access toggle is still switched to on? I’d also ensure that Private Relay is not turned on, as this can have a similar impact. If this still does not help, do you have another remote you can try connecting to the server to find out out if multiple remotes are affected or just the one?

[cbatten]

hi @noris

so Roon app has local network access and private relay was but is now turned off

I have also deleted and reinstalled the Roon Remote app after switching private relay off

sorry I don’t have access to a another remote this weekend

Add images

[cbatten]

rebooted the iMac and resintalled Roon iOS app on iPhone

now its connecting

thanks!