Roon is Broken and can't get up

Hello, My Roon has been broken. I believe I have sent the log files requested. (Not sure - I tried, but got no confirmation that they were received. Its a day later, and I would like to get it fixed. Can I just delete Roon, and then reinstall it?

My music collection exists in a big file on my Windows 10 PC. I am also using JRiver 23 for ripping and album and artist cover imagery. Please help me get up and running.

Please provide more information about the issue as described in the Knowledge Base:

“There was an issue loading your database.” (sadface.)

Windows 10 PC. Not using Tidal. Have extensively used JRiver 23. Large music file collection all ripped from CD.

Unfortunately, this really doesn’t help me to understand the issues. Please follow the KB article I posted. Specifically, answer the following:

Describe Your Setup
Tell us about your setup when reporting an issue. If you’re already running Roon (or trying to run Roon and having an issue), be sure to let us know:

  • what version of Roon you are running ( Settings > About; If you’re running Windows, please let us know whether you’re running 32bit or 64 bit )
  • What operating system you are running ( Windows 7; OSX 10.9; etc )
  • Basic information about the device you’re using ( MacBook Pro 2011 w 4gb of RAM; HP Envy laptop w i7; etc ).
  • Describe where your music is stored – this includes hard drive description and interface type (USB, Firewire, etc. If you are using a NAS or any other kind of network storage, be sure to include the information requested in the Network section below)
  • Let us know your collection size ( approximate number of tracks )

Describe The Issue
(if you’re having a specific issue or crash)

Feel free to ask general questions about Roon, but if you’re having a crash or some other specific issue, let us know when it happens. This could be “every time I start the app”, or “every time I click a certain button”, but the more information you provide, the better.

If you’re having problems with audio, let us know what you’re using and what you’ve tried. If your DAC is having issues, let us know what model it is, and whether you’re having issues playing out of the speakers on your laptop.

Let’s keep it all in one thread, @Robert_Imhoff:

It would be impossible for Roon support to track your case if information is scattered across the forum. There’s a reply from @noris there waiting for your attention.

I’ll close this one.