Roon is frozen with possible connection issue with Bluesound Powernode (ref#IJB8HQ)

[tessington]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

What are the make and model of the affected audio device(s) and the connection type?

· Blusound Powernode v 2.0

Describe the issue

Roon is "frozen" - possible connection issue with Blusound Powernode

Describe your network setup

I cannot see the fiberoptic model make or model. The router is a Zyxel c3510xz. No range extenders are used

[Glimmer]

This could be a communication issue between Roon and your Powernode, have you tried closing Roon and power cycling your Powernode?

[tessington]

I agree that it seems to be a communication issue b/w Roon and Powernode. I’ve tried powering down w/ Roon closed and that did not do the trick.

[Glimmer]

Are you able to do a shutdown of your router? If yes, maybe try a thirty minute downtime and then start powering up Roon and then the Powernode. You may need to re-configure the Powernode in Roons audio settings.

Before you do this, does the Powernode have a full blue light?

[tessington]

Yes the powernode indicates a full blue light. I can use the powernode on the network using separate apps (e.g. Tidal) with no problem. That’s why I suspect it is roon and the powernode not getting along for some reason.

I did try rebooting my router (but not for 30 minutes - more like 1 minute).

[daniel]

Hi @tessington,
Thanks for writing in to let us know about this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

[tessington]

Hi Daniel - fortunately the situation is resolved. I re-booted everything that could be re-booted: the modem, router, powernode, and server (I think the latter is what did the trick). Once back on, Roon was unfrozen and I could once again add and remove tracks to the queue.

[daniel]

I’m glad that Roon is working for you again. Enjoy!