Core Machine (Operating system/System info/Roon build number)
MacBook pro (late 2012) with MacOS Sierra 10.12.6, 8 go memory, Intel core i5, roon (perpetual license) upgraded on june 18.
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
wifi connection + ethernet cable for the sound system
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
devialet connected with ethernet cable
Description Of Issue
I am using roon with the exact setup for more than three years and for the first time tonight, when I click on the icon to open Roon, it does not work (seems to load for 1-2 seconds and than Roon close). I didn’t use Roon for about a week before and I have rebooted my computer few times…
Welcome to the forum! Can you please use these instructions to access your Roon logs and upload a set to Dropbox / Google Drive / Send.firefox.com and post a link here? Thanks!
Thanks for your help, I appreciate it!
Thanks for sending the logs over. I took a look through them, but I am not noticing much info here. I suggest that we try to reinstall Roon fresh and see if this helps for next steps:
- Exit out of Roon
- Navigate to your Roon’s Database Location
- Find the folder that says “Roon”
- Rename the “Roon” folder to “Roon_old”
- Reinstall the Roon App from our Downloads Page to generate a new Roon folder
- Optional - Restore from backup
Can you give this a try and let me know if it helps?
Perfect! Thanks for your help… I have restored my backup and it works fine. Just to be sure : can I delete my folder “Roon_old”?
Fantastic news @Jean-Nicolas_Garant! Yes, if you can confirm the setup works as expected and the backup restored properly, we do not need the Roon_old folder any longer.
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