Roon is not loading on my MacBook Pro

Support
1

Roon Core Machine

2021 MacBook Pro. A1 Chip. 256 GB SSD

Networking Gear & Setup Details

Xfinity WiFi

Connected Audio Devices

None currently because it’s not working. Typically I listen through AirPod Pros or Chromecast.

Library Size

Tidal + 334.26 GB on External SSD Hard Drive

Description of Issue

Roon is stuck on the loading page. Have rebooted twice and uninstalled/reinstalled Roon

2

Hey @Mark_Seidel,

Thanks for getting in touch to let us know of the issue you ran into and also to share the steps you’ve already taken - a big thank you :pray:

The best next step would be to use these instructions to set up Roon fresh:

  • Exit out of Roon
  • Navigate to your Roon’s Database Location
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Restart/Reinstall the Roon App to generate a new Roon folder
  • (Optional) Restore Roon from a backup at least a week before this issue started

If you do not have any backups, unfortunately you will need to start with a fresh database.
If the database loads properly, your edits, playlists, tags, etc should be intact, and we can confirm everything is performing properly once it’s been restored.

Thanks in advance :pray:

3

Thank you for your reply. Unfortunately, this is unhelpful. Your software is a service and I am not a beta tester. Why do I have to navigate “how to” links and rename folders? Just curious. Thanks again.

4

Hi @Mark_Seidel

Were you able to get things up and running here? If not, can you try this?

  • Exit out of Roon/Roon Server
  • Navigate to your Roon Database Location - Database\Registry\Core
  • Locate your tidal_account file and delete it
  • Try to start Roon again
5

Closed due to inactivity. If you are still seeing this issue, please open a new support thread.