Roon is not responding (ref#JX7S9M)

[Jorge_Larangeira]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL, Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Cambridge CXN streamer, Naim Uniti... none of the devices are playing

Describe the issue

Roon is not responding

Describe your network setup

Wired Mac and audio devices. Everything was working fine until yesterday.

[Rugby (aka Daniel or Big Dan)]

Hi Jorge,

Fellow user… some quick questions.

1. Is there an error message or other pop up that appears.

2. If you select the Mac that Roon is running on, can you play through its speakers?

3. Do local files play to the Cambridge CXN streamer, Naim Uniti?

[daniel]

Hi @Jorge_Larangeira,
Thanks for writing in to us about this issue. I addition to @Rugby’s questions can you also provide us with the date and time of a recent time when Roon stopped responding. That information will help us find the issue in our diagnostics.

[Jorge_Larangeira]

Ok, I rebooted my Mac (should have tried that first) and Roon works again.

Thanks for the support!