Roon is not seeing one particular album that plays in other applications

[Subroto_Banerjee]

Core Machine (Operating system/System info/Roon build number)
Intel NUC7i7BNH 8GB DDR4 SODIMM
Samsung 860 EVO M.2 SATA internal SSD.
ROCK Version 1.0 Build 227
Roon 1.7 Build 610

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Bonn N8 Silent Angel Switch.
Hard wired to my network NUC.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Metrum Acoustics Ambre.

Description Of Issue
All other music is visible except this album.

I have tried all of the suggestions on the help topic on the forum.

I have sent the entire music folder by wetransfer to support@roonlabs.com.

Please advise. Looking forward to your support.

Regards
Subroto Banerjee

[geoB]

I’ve had that happen when an odd album used a format Roon did not support, such as WMA, check the album format against Roon’s supported formats.

[Subroto_Banerjee]

I have checked this. It is a wav file that plays in other applications except Roon does not recognize the directory, the images or anything else.

[Carl]

Does the folder name start with a “.” or have any special characters in it?

On Unix / Linux based systems the dot indicates it’s hidden.

[noris]

Hi @Subroto_Banerjee,

Can you please send this album to me via private message?
You can click my name on the forum -> message, thanks!