Roon Core Machine
MacBook Pro 15 inch 2018
2.6 GHz 6-core intel i7
16 GB 2400 MHz DDR4
Intel UHD Graphics 630 1536 MB
Big Sur 11.5.2
Networking Gear & Setup Details
Connected Audio Devices
Number of Tracks in Library
24 tracks on Mac
Description of Issue
The app does not respond. All I get is the logo. I deleted the app, downloaded and installed it again with the same result. I have restarted my Mac and BT-Hub. I have no connection issues and the C-658 is connecting to Tidal etc. via my iPad without issue.
Hi @Ian_Mills, sorry for the trouble here! Can you please try this:
- Exit out of Roon/Roon Server
- Navigate to your Roon Database Location -
- Locate your tidal_account file and delete it
- Try to start Roon again
Sorry but I can’t locate the tidal_account file at that location.
Sorry for the late response, @Ian_Mills. Can you please use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service)? Thanks!