Roon is reporting - Metadata Improver halted

I rebooted ROON server on my Antipodes CX and the flagged message has disappeared

Thanks for the update, @Tom_Russell — If you see this issue return please let us know.

The flagged message has returned

Sorry for the continued troubles here, @Tom_Russell.

I have enabled diagnostics on your account so our technical staff can get some more insight into what’s going on here. The next time your Core is active a diagnostics report will automatically be generated and uploaded directly to our servers

Once that’s been received, I’ll be sure to update this thread and pass the diagnostics over to the team for further analysis.

A post was split to a new topic: Metadata error message happening

A post was split to a new topic: Metadata error on sonic transporter

I will be waiting for your conclusions

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Hi @Tom_Russell,

Our team has been looking into this and similar reports and what we’ve found is that this seems to be stemming from something on the Core or network that is blocking the Core’s connection to our servers. This might be firewall, antivirus, VPN, or even a VOIP system.

Do you have anything like this on your network? If you have a different machine that you can use temporarily as your Core does it exhibit the same issue when the current Core is in this state?

I had the same problem.
For me the solution was to re-enable IPV6.

A post was split to a new topic: Metadata Improver Message

It is very strange !
Why Roon Core needs MTA service running?
Today, I’ve encountered same problem after disabling exim4 MTA service under Debian !
I had to re-enable it to solve the problem !

Yes I have VOIP

Hi @Tom_Russell — Has this continued happening for you consistently since your last message? How often does it occur?

The adding music message says complete. The METADATA improver is still halted. This happens whenever I bring my music server out of standby.

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Hi @Tom_Russell,

How long does this last after bringing it out of standby?

Are you switching from one Core to another, or is this the only Core being used?

It is the only core

Thanks for confirming. How long does this last after bringing it out of standby?

It doesn’t go away