Hi All, just wanted to share a quick update.
We’ve been working on this for most of the past week. Unfortunately, we still have not been able to reproduce the issue, even once, regardless of account, location, streaming quality, etc. We’ve tried a lot of stuff.
We can definitely see some patterns. About half of the affected people are in Canada, most of them in Quebec, and about 95% are running Windows. Both of those are statistically significant and unexpected, which may help to narrow this down, even if a few people in other situations are seeing this too.
Our best guess right now is that TIDAL’s content distribution network is doing something new or different that confuses Roon. Since CDNs distribute data to many servers around the world, it’s not very surprising that there are regional patterns in the data. It may be that changing DNS shuffles which servers people are communicating with, and this is modulating the problem. It’s very unlikely that DNS changes are a permanent solution to something like this, however.
There is one thing that I could use some help with–a few people have given examples of tracks and time positions that caused trouble. This has been useful, but it would be very interesting to understand if other people affected by this issue can reproduce the same problems in the same tracks.
If and only if you are having issues in the past 24 hours, and you have a minute to help us investigate this, please:
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If the skipping is reproducible for a particular track, please name the track, the audio format being played (check signal path), and time positions where problems are happening, as well as where you are located. We are going to try all of these to see if we can get one that works.
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For others, try out the tracks that people have posted (double-check that the format matches) and note if the same problems happen at the same times.
In both cases, it’s really important that we focus on people who are currently experiencing this issue. If DNS or some other workaround has fixed you, or this problem has gone away on its own, please sit this one out, it will confuse the data 
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Thanks again everyone, and I’m sorry this is happening. We’ll get to the bottom of it.