Roon greift nicht mehr auf die Festplatte meines Mediaplayers zu.
Roon no longer accesses the hard disc of my media player.
Describe your network setup
Roon greift nicht mehr auf die Festplatte meines Mediaplayers zu. Keine Übersicht vorhanden und keine Alben werden angezeigt.871Alben von 4000 vorhandenen,werden in der Bibliothek angezeigt.Tidal funktioniert.Was ist der Fehler, wie gehe ich vor? Danke im Voraus
Roon no longer accesses the hard drive of my media player. No overview available and no albums are displayed.871 albums out of 4000 available are displayed in the library.Tidal works.what is the error, how do I proceed? Thanks in advance
Hallo,
Über der Cocktail Audio App kann ich problemlos auf die Festplatte meines x50 zugreifen.
Die Festplatte ist meiner Meinung nach unter Speicherorte nicht ersichtlich.
Alle Geräte habe ich schon neu gestartet, sowie Roon de-und neu installiert
Hello,
I can access the hard drive of my x50 via the Cocktail Audio app without any problems.
In my opinion, the hard drive is not visible under Storage locations.
I have already restarted all devices and uninstalled and reinstalled Roon.
Hallo @Angelika_Belger,
Danke, dass Sie sich wegen dieses Problems an uns gewandt haben. Um mit der Fehlerbehebung fortzufahren, stellen Sie bitte einen Screenshot Ihrer Seite „Einstellungen → Speicher“ bereit und befolgen Sie die Anweisungen hier, um einen Satz Protokolle an unseren Datei-Uploader zu senden.
Hi @Angelika_Belger,
Thanks for reaching out to us about this issue. To proceed with troubleshooting Please provide a screenshot of your Settings → Storage page and use the directions found here to send over a set of logs to our File Uploader.
Können Sie als nächsten Schritt die Freigabeeinstellungen für den Ordner aktualisieren, der Ihre lokale Bibliothek auf dem NAS enthält, und bestätigen, dass Roon ordnungsgemäßen Zugriff auf die Ordner hat?
Außerdem sehen wir die von Ihnen gesendeten Protokolle nicht. Könnten Sie sie bitte über den folgenden Link hochladen:
As a next step, can you refresh the share settings on the folder containing your local library on the NAS and confirm Roon has proper access to the folders?
Also, we’re not seeing the logs you’ve sent over - could you please upload them to the link below:
Our servers were able to request a fresh diagnostic report from your Roon Server, and we were able to see the following error when your server was attempting to access your drive:
Info: [broker/locations] storage location backend (Folder:Name=:Location=FileBrowser.Entry: [C:] system, KINGSTON SA400S37960G : \Users\Angelika\Plattensammlung) offline reason changed to: DirectoryNotReady
Info: [broker/locations] media availability: Folder:Name=:Location=FileBrowser.Entry: [C:] system, KINGSTON SA400S37960G : \Users\Angelika\Plattensammlung is offline
Since you’re able to access the drive from other locations, the issue is likely due to invalid permissions. Are you able to review the share settings on the drive and subfolders, and re-set read and write permissions for Roon?
Since I’m not an IT expert and you obviously have to be in order to reach your goal with your help, the software has become useless to me. I have now spent hours with it and have had no success, unfortunately, although I have enjoyed using Roon, I will probably cancel my Roon subscription in February.
Sorry for any confusion here, but I don’t believe I’ve suggested any steps you haven’t already completed yourself at one point or another, with the time you’ve spent setting up your Roon library.
When you initially set up the network share, you likely enabled the proper share settings to the drive and folders, correct? My suggestion was to simply re-set these permissions and see if it refreshes the connection.
You would do this by first accessing the C: drive on your computer. Here’s more info on windows folder sharing:
