I couldn’t use Roon at all due to crashing ALL THE TIME
I also uninstall everything and reset it then the same thing happens again
Welcome to the community, @Carlo_Bautista.
I’ve moved your post to the #support category? Please complete the information below, so Roon and the community may help you.
Roon Core Machine
Include your operating system and machine info (Model, CPU, RAM)
Networking Gear & Setup Details
Your network gear (model of routers/switches) and if on WiFi/Ethernet
Connected Audio Devices
Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.)
Number of Tracks in Library
Tell us how large your music library is, eg. “30,000 tracks”
Description of Issue
Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!
Thank you for your prompt response
Roon Core Machine
Surface Pro 2017, i7-7660U, 8 GB RAM, 256 GB storage
Networking Gear & Setup Details
Linksys WRT1900AC, on WiFi
Connected Audio Devices
Astell and Kern SP2000 as WiFi endpoint
Number of Tracks in Library
Did not setup / manually add and remove folders, Everything is streaming using Qobuz set to 16/44.1 CD Quality
Description of Issue
When I go to “Parokya Ni Edgar” artist page to browse for artist catalog in Qobuz, Roon freezes, RAM spikes to 3GB consumption then quits. It’s the only artist page that I’ve discovered where Roon crashes so far. To fix the issue, I have to uninstall database and settings and reopen Roon to configure it again from fresh. As long as I don’t visit “Parokya Ni Edgar” artist page, I do not get any problems with Roon
Thanks!
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Hi @Carlo_Bautista and thank you for sharing this with us.
There are a few users that are having this issue and we’re collecting information to take to our development team. Can you please tell me what kind of video card this Surface Pro has in it?
Thanks,
Wes
One additional piece of data that would be helpful for the development team: what version (and build) of Windows are you running on the Surface Pro? Thanks.
Hi!
Sorry for late reply
I’m running Windows 10 Pro 21H1 build 19043.1645
Just a quick update, I still haven’t encountered crashing on other Qobuz artist other than the “Parokya Ni Edgar” artist page
Hi @Carlo_Bautista,
I’d like to look at this in your logs. Can you please do me the honor of turning your core on, navigating to the problematic artist to duplicate, then providing the date/time of the issue? I should be able to pull logs within 24 hours if you leave your core on for us.
Thanks,
Wes
Thank you for the upload. I will review these with our team and see if we can reach a conclusion as to why this is happening. I should know something tomorrow morning.
Thanks,
Wes
Hi @Carlo_Bautista,
We would like to request your database to review it.
Can you please upload it for us? You can find the location here:
Thanks,
Wes
Hi @Carlo_Bautista ,
It looks like the file you sent us is under 10MB, which would be too small to be your Roon database. Can you please take another look and see if you can locate your Roon Database in your Windows %localappdata% folder? Please see this other article which provides additional context:
You can upload the database to our database collector here if you wish to save space on your OneDrive:
https://workdrive.zohoexternal.com/collection/gnhz54df9ddffa33d49a3be8619bd6376a5de/external
Please let us know once uploaded, thanks!
The database collector only allows 100MB. I uploaded the whole Roon folder to ensure I don’t miss anything this time: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
1 Like
Hi @Carlo_Bautista ,
Thanks for sending that database over! I want to let you know that your database is in the testing queue for our QA team. Once we have more info, we’ll be sure to reach out, thanks!
This topic was automatically closed 45 days after the last reply. New replies are no longer allowed.
Hi @Carlo_Bautista ,
Thank you for your continued patience here. I’ve checked in with the QA team and they have tried to use your database to reproduce the issue, but were unable to do so in the lab. It has been a while since we last spoke, can you please confirm you’re still seeing this on Roon 2.0 as well?