Since the last update, Roon keeps crashing (app closes automatically) in my computer. This happens randomly during playback. I’m on Windows 10 21H1 x64. Roon version 1.8.880. I’m using the player directly from my pc, on a wired connection, no other stuff in the middle. This happens with local files or with Tidal.
Found the logs section, here they are: https://easyupload.io/9bxglb
this keeps hapenning even after he last update.
Hey @Dexter_prog thanks for waiting for us to respond back to you about this, I’m so sorry that it took a while!
I wanted to check in and see if you were still experiencing crashes in Roon after the most recent update (build 884)?
Unfortunately, the logs you shared with us cannot be found or the link is broken; we can continue troubleshooting the issue if need be, though!
We have some steps for you to try, in order, in case the problem is still occurring. You’ll want to relaunch Roon after each step:
- Reboot the Windows machine and router
- Reinstall the Roon app
- Disable the device’s firewall - If this helps, please enter an exception in the firewall for Roon and RAATServer
- Uninstall and reinstall the graphics drivers directly from the manufacturer’s website - Don’t use Window’s automatic driver updates for this, as we’ve seen this cause issues in the past
- Download .NET Framework and reinstall it
Thanks so much! Let us know if these steps don’t help and we’ll continue troubleshooting.
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