Roon keeps freezing and crashing on Windows (mostly when resuming from minimized) [Partially Solved]

If there is anything I can do to help provide logs run betas what ever to resolve this would be happy too. Frustratingly most of my listening is done in front of this PC so by far I interact with Roon the most on windows 11.

Other issues include if I select the side scroll to quickly get to a letter 50% of the time it will drag for a second then the whole app locks up, the only way out of that is to force quit it.

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Does yours shut down automatically or do you have to force a shutdown?
On my windows 10 machines, most of the time if will shutdown and restart by itself.

In my case, with Core on same machine as client, it does not matter what audio is being used (I have never used NVIDIA HD Audio.) It happens both when I stream to other devices and when I use System Output.

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INdeed in my case roon is simply used to choose music on a different system, its not outputting out of windows 11 at all.

Another day another freeze. What ever Roon feels they have done to improve this they have not

Made it all the way to ‘I’ today!

Two areas of focus:

  1. If roon has been minimised or behind other apps for a while, it is unresponsive, 50% of the time it will recover, 50% of the time it will eventually crash out
  2. When using the side scroll, i.e. click it and hold then drag, 50% of the time it will work, 50% of the time it will go so far then freeze. In this state it wont crash out, but it wont recover, you have to open task manager and crash out of it.

I’ve had about 8 freeze/crashes over the past 48 hours.
The last i read this problem is fixed. Either i misunderstood or i have another problem (that is the same as the one fixed).
I agree with your #1. I have never tried using the side scrool so i cant confirm this but will try it next time it freezes.


Its no fun over here on the latest and greats OS from Microsoft

Since going to 970 it almost seems worse. Maybe it’s just me. Sorry don’t have time as of now for screens etc. just wanted to add that this is still a big problem. I didn’t do lifetime. I won’t be renewing next year unless this improves. Roon is so great but right now it’s darn near unusable for me


Same issues here. Seemingly random Roon is not responding and must be shut down errors. I never minimize the program so can’t be that in my case. Roon is running on a second screen. Playing music on an endpoint and it just freezes - can’t connect to Core. Then investigating Core only to find Windows 10 error that Roon has closed. Frustrating.

Similar things happen with my win 10 PC. Using Roon since build 952 is not really possible on Win 10.
Roon team, please get your act together and bring us a bug free app.

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Same same issue here. Win 10, Nvidia vga card.

Windows 11, Roon random closes with no error when just browsing internet. Also when minimise, then maximise may crash, or just stop responding for a while. getting tired of reopening roon!


Hi @Darren_Gee,

I hope you don’t mind, but we’ve moved your post over to this thread so we can troubleshoot the issue you’re experiencing in a dedicated topic. Your issue doesn’t appear to be connected to the memory leak regressions which were solved with Build 970, so we’ll need to gather a few more details before proceeding.

The team will pull some diagnostic reports from your account to investigate, but if you don’t mind, can you please first provide an approximate date/timestamp for when the crash recently occurred?

This will help us pinpoint the issue most efficiently.

Same here. Any window switching or moving = instant crash. Let me know if you need anything to help pinpoint:)

Please open a new Support request giving full details of your setup. Then Support will be able to pull diagnostic reports. As @connor wrote above, please also provide an approximate date/timestamp for when the crash recently occurred. Thanks.

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Roon Core Machine

Win 11 ryzen 5600x 16gb mem

Networking Gear & Setup Details

Wired network from my Talk talk router, to lyksys unmanaged switch to sonore opirendu roon.

Connected Audio Devices

Optiprendu to denifhips venus 2 dac . to kinky studio amp.

Number of Tracks in Library

I have less that 30 in library, I use Tidal

Description of Issue

Every time I leave roon and use another app roon crashes intermittently, when I come back to roon and click on roon screen. sometimes it recovered, but most of time crashed without any error. I have to reopen. Sometimes leave music playing and roon closes I never had this issue until a couple of week ago after update. Latest versions on roon installed. Crashed 18.30 today. I have created a log file and zipped. named zip darren_gee uplaoded to you already.

Are you running build 970 on your core and control devices? If not install the updates & reboot all devices including the router.
If you have installed “970” then go through the reboot of your devices & router, hopefully that will fix everything.

Hi @Nelson_Parker,

If you can also let us know the approximate date/time when you next encounter the issue, that will greatly augment our troubleshooting efficiency as we pull logs on the backend to investigate. We’ll follow up here to troubleshoot your issue until we can determine if it’s unrelated to what @Darren_Gee is experiencing.

I raised a ticket Also uploaded log. details in ticket Roon Crashing on core. windows 11 - Support - Roon Labs Community

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Something I noticed. The crashing for me occurs when using Microsoft Edge. I downloaded Google Chrome and it seems to have stopped…