In my case, with Core on same machine as client, it does not matter what audio is being used (I have never used NVIDIA HD Audio.) It happens both when I stream to other devices and when I use System Output.
Roon keeps freezing and crashing on Windows (mostly when resuming from minimized) [Partially Solved]
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INdeed in my case roon is simply used to choose music on a different system, its not outputting out of windows 11 at all.
My Dell XPS 15 with Windows 10 freezes whether I’m using it as core or control. Sometimes, it will only freeze for 5 or 10 seconds, other times, it will not come unfrozen. Sometimes it crashes. Other times, the music stops, but Roon progress bar continues to move.
Build 952 and 970 ruined Roon for me trying to use Dell. If I didn’t have a lifetime subscription, I would be gone. I have not entered a request for help in the Support forum because enough people have made Roon aware of the issue.
Another day another freeze. What ever Roon feels they have done to improve this they have not
Made it all the way to ‘I’ today!
Two areas of focus:
- If roon has been minimised or behind other apps for a while, it is unresponsive, 50% of the time it will recover, 50% of the time it will eventually crash out
- When using the side scroll, i.e. click it and hold then drag, 50% of the time it will work, 50% of the time it will go so far then freeze. In this state it wont crash out, but it wont recover, you have to open task manager and crash out of it.
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I’ve had about 8 freeze/crashes over the past 48 hours.
The last i read this problem is fixed. Either i misunderstood or i have another problem (that is the same as the one fixed).
I agree with your #1. I have never tried using the side scrool so i cant confirm this but will try it next time it freezes.
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Since going to 970 it almost seems worse. Maybe it’s just me. Sorry don’t have time as of now for screens etc. just wanted to add that this is still a big problem. I didn’t do lifetime. I won’t be renewing next year unless this improves. Roon is so great but right now it’s darn near unusable for me
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Same issues here. Seemingly random Roon is not responding and must be shut down errors. I never minimize the program so can’t be that in my case. Roon is running on a second screen. Playing music on an endpoint and it just freezes - can’t connect to Core. Then investigating Core only to find Windows 10 error that Roon has closed. Frustrating.
Similar things happen with my win 10 PC. Using Roon since build 952 is not really possible on Win 10.
Roon team, please get your act together and bring us a bug free app.
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Same same issue here. Win 10, Nvidia vga card.
Windows 11, Roon random closes with no error when just browsing internet. Also when minimise, then maximise may crash, or just stop responding for a while. getting tired of reopening roon!
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Hi @Darren_Gee,
I hope you don’t mind, but we’ve moved your post over to this thread so we can troubleshoot the issue you’re experiencing in a dedicated topic. Your issue doesn’t appear to be connected to the memory leak regressions which were solved with Build 970, so we’ll need to gather a few more details before proceeding.
The team will pull some diagnostic reports from your account to investigate, but if you don’t mind, can you please first provide an approximate date/timestamp for when the crash recently occurred?
This will help us pinpoint the issue most efficiently.
Same here. Any window switching or moving = instant crash. Let me know if you need anything to help pinpoint:)
Please open a new Support request giving full details of your setup. Then Support will be able to pull diagnostic reports. As @connor wrote above, please also provide an approximate date/timestamp for when the crash recently occurred. Thanks.
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Roon Core Machine
Win 11 ryzen 5600x 16gb mem
Networking Gear & Setup Details
Wired network from my Talk talk router, to lyksys unmanaged switch to sonore opirendu roon.
Connected Audio Devices
Optiprendu to denifhips venus 2 dac . to kinky studio amp.
Number of Tracks in Library
I have less that 30 in library, I use Tidal
Description of Issue
Every time I leave roon and use another app roon crashes intermittently, when I come back to roon and click on roon screen. sometimes it recovered, but most of time crashed without any error. I have to reopen. Sometimes leave music playing and roon closes I never had this issue until a couple of week ago after update. Latest versions on roon installed. Crashed 18.30 today. I have created a log file and zipped. named zip darren_gee uplaoded to you already.
Are you running build 970 on your core and control devices? If not install the updates & reboot all devices including the router.
If you have installed “970” then go through the reboot of your devices & router, hopefully that will fix everything.
Hi @Nelson_Parker,
If you can also let us know the approximate date/time when you next encounter the issue, that will greatly augment our troubleshooting efficiency as we pull logs on the backend to investigate. We’ll follow up here to troubleshoot your issue until we can determine if it’s unrelated to what @Darren_Gee is experiencing.
I raised a ticket Also uploaded log. details in ticket Roon Crashing on core. windows 11 - Support - Roon Labs Community
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Something I noticed. The crashing for me occurs when using Microsoft Edge. I downloaded Google Chrome and it seems to have stopped…
Right now I have Roon 970 running, Discord, multiple windows in Chrome open including Youtube, V-Rising running and Steam going. Zero crashes and I’m trying to crash it lol.