We’ve shipped the aforementioned fix for this issue with the latest release. Please see the Release Notes here for Build 2.0.1: Roon 2.0.1 and ARC 1.0.2 are live!
Once you’ve updated your Core, please restart the device to stabilize conditions. We’ll be watching closely for any reports of continued issues. Thank you again for your patience these many weeks, and we’ll continue to narrow down the solution from here for anyone who is still affected.
Windows 10 still freezing for 10 to 20 seconds after restoring from a minimization. The time to unfreeze seems to be in proportion to how long it was minimized. No crashes so far today.
EDIT: Roon 2.0 on my Dell core crashed when I cleared upcoming.
I got another crash after updating today. It seemed stable at first but ended up crashing again.
What can I provide to help troubleshoot? Is there a log somewhere or something?
If you have system logs available (ie. Windows crash report), you can upload them here at your convenience and the team will investigate immediately.
We’ll enable diagnostics from Roon automatically - please leave your Core device running and online for the next several hours, if you don’t mind, so the request can reach our server.
Thank you for reporting in so quickly. @Jim_F, I’m sorry to hear that the issue persists in your case. Is this on a laptop (primary display onlt), or on a desktop?
Ok so I found the Roon Log folder and sent the latest one to the link you provided.
I’ll leave Roon open, but since it crashes randomly, I don’t know how long it will stay open.
Is there anything I need to do (except leaving Roon open) for you to enable diagnostics?
Regretfully - downloaded the update, rebooted and after15-20 minutes it buffers for a minute or two. It didn’t crash but has the same behavior as before.
No other steps required on your end for the log pull; the diagnostics already went through. Please keep us posted if the reinstall of Roon helps resolve the crash fully. We’ll be continuing our investigation with the latest diagnostics and will provide updates here.
For now, I recommend all affected users attempt to reinstall Roon on their Windows devices. Even if it doesn’t resolve the issue fully, it will streamline our investigation of diagnostics by reducing clutter in Roon logs. We hope to have this issue pinned down and sorted out for the last affected users very soon, and it’s a high priority for us to help developers track down the bug in any system still affected.
As a reminder, you can also perform a more thorough “deep” reinstall of Roon by refreshing the database:
Installed the update. Roon Core runs on my Synology and the remote on my Windows 11 desktop (new system, just 1 month old). Freezing problem is still exactly the same. So, no solution yet!
Big Question – I’ve spent a ton of time making sure the music shows up where I would like it to (e.g., standardizing artist and album-artist names, using my tags where appropriate, etc.). Will all of this be lost when I reinstall? If not, how do I make the “new” Roon installation use the “old” database?
unfortunately for me the problem also did not disappear after the update. But it definitely occurs much less frequently and roon must have been minimised for a much longer time to freeze.
After update & reboot on the linux core, the win10 remote only has a few times freezing, every time less than a minute.
Definitely much better than last few months.
