Roon keeps freezing and crashing on Windows (mostly when resuming from minimized) [Partially Solved]

I have a similar issue with Roon repeatedly crashing along with Microsoft Edge. Seems to be a very unstable combination. Windows 11 Pro 64Bit, version 22H2, OS Build 22621.819. Intel Core i9-10900K CPU @3.70GHz with 32GB of RAM. Edge is Version 107.0.1418.35 (Official build) (64-bit). Crashing happens when PC is idle and goes into screensaver mode but also happens at times when I’m using the PC for things like email or browsing. Funny enough, Roon crashed (date/time stamp ~ 11/12/2022 @ 1045 Eastern) when I logged into my PC to read up on these crashes. Standing by for an update please!

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Dear @support,

You acknowledged an issue in Windows and that the next release would address this.

The problem being that Roon will crash if minimised for a while or put behind another app for a while, or it will freeze or generally misbehave.

How about releasing a patch right now with that fix rather than us suffering for yet another year?

Cheers

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Same issue here…

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I’ve already posted my PC info above and adding screenshots here. Roon has crashed several times since this post, most recently on 11/15 @ 0649 AM/EST. It was running in the background and streaming a live radio internet station in two locations (office and living room). I had started the stream and a few minutes later went to log into the PC hosting that Roon core, when it crashed. As soon as I typed in my Windows PIN and logged in. It crashed when I hit ‘enter’ and screen opened to my desktop.

Do you have all the extra stuff loaded from Nvidia? I only run with the base driver and physX. I don’t load the nvidia experience, audio driver, etc etc etc. and don’t have this issue at all.

I can repeat this crash with 100% accuracy.
I have been able to for quite some time.

I would be willing to again offer any and all information I may to fix this.

As of yet, I have had no one ask.

My drivers are current, my system is properly patched.

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Roon Core Machine

Intel Core i7-6700 @3.4GHz. 16GB Ram. Windows 10 64 bit, Multiple SSD’s
Music collection is stored locally on this PC.

Networking Gear & Setup Details

Telstra Router
All computers and audio devices are connected via TCP/IP
I have a Clipsal StarServe hub with an ethernet switch to distribute ethernet throughout the house.

Connected Audio Devices

Naim NDX. I run the uPnP Bridge to connect Roon to Naim

Number of Tracks in Library

8800 tracks

Description of Issue

Roon Core is running on a PC. This works fine.
My Apple iPhone connects and works fine.
I have a work laptop HP Z-Book G6 i9, 64G ram. This is the computer with the issue.
After initially queuing a CD to play, during which I am using my laptop for work, I switch back to Roon. Roon hangs, often crashes several moments later, or sometimes eventually responds (normally if I do not click any buttons within the app).
This has been happening for at least 6 months I would say. It had worked fine in the past.

I have added Roon to my firewall rules. I have Dotnet 4.8 installed, although it won’t let me reinstall because it says it is already there.
I have generated a log and can send this.
I see the error in the log
Faulting application name: Roon.exe, version: 1.0.0.0, time stamp: 0x6359e34c
Faulting module name: clr.dll, version: 4.8.9105.0, time stamp: 0x632272c6
Exception code: 0xc00000fd
Fault offset: 0x000000000018a594
Faulting process id: 0x0x3B10
Faulting application start time: 0x0x1D8F24F21253EEF
Faulting application path: C:\Users\dthomas\AppData\Local\Roon\Application\Roon.exe
Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
Report Id: 4a7b8cab-e568-495d-95bf-da64fa6d0824
Faulting package full name:
Faulting package-relative application ID:

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Yes, I have NVIDIA GeForce Experience loaded since I like the driver update prompts and ease in updating the drivers.

Update on my end - Roon will still outright crash, but the intermittent and extremely annoying lagging issues have mostly subsided. It is also crashing much less. Although I don’t know if its “solved”, its certainly moved in the right direction.

A post was merged into an existing topic: Upcoming change to Roon subscription prices (January 1st, 2023)

The freezing and crashing has been going on for over 7 months. Still no fix and now a price increase. I like Roon a lot, but this forces me to make a decision that otherwise would have been an automatic renewal.

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i get exactly this…ALL DAY LONG :frowning:
please help??? roon unusable basically $$ down the drain!!

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hit the nail on the head. the fact that they spend so much time working on new features instead of making the software stable is insanity and i refuse to continue funding madness.
ALL roon labs resources should be focused on this!!!

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I have this issue a few months. The longer roon plays minimized the longer it is freezed. It was never in the past.

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I don’t have nvidia at all.
AMD graphics here and still the same issue (either on Vega or dedicated) so I doubt it is due to a graphics card or drivers.

Same problem here.
Too many months without solution for a non free software…
I’ve seen freezes happen only if Roon is playing music. Otherwise never seen problems maximizing the window.
Can you confirm this?

I am very disappointed in Roon, not only because of the problems discussed in this topic, but also because they move and delete my posts here!

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I’m personally not sure some of these posts were helpful.

I generally don’t taunt people who prepare my food, are secretarial staff
(they run your office don’t pretend otherwise) or software devs I wish to get help from.

I do not understand the lack of response from Roon either though. It isn’t often one gets a bug so easily reproduced. It would appear it should be t-ball knocking it out, which makes the complete lack of reply odd.

I speak for no one but me and generally do that poorly as well.
Thank you for the soapbox.

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I think Roon can’t figure this one out. In the mean time, running Roon in a window is a “work-around” that works for me.

even after the lattest update roon keeps crashng/ it is more then4 monthes issue