Quite often new users ask questions that are covered in the KB , it’s possible they are not aware of it’s existence maybe in the Software Discussion section
Things like minimum system requirements , networking etc . Regular users often post links to specific questions
@Mike_O_Neill - I’ve moved your post to the Feedback category of the forum where it is guaranteed to be read by the Roon Labs team…
It would be nice if a sticky link was posted in a prominent position rather than buried in a post. I myself have had trouble locating it in the past.
There’s a link on the Roon Labs Homepage already…
Yes but not in the forum, how many times do users point newcomers to the KB for clarification. I know both you and I do.
If newcomers thought to go to the home page then fine but some basic questions imply they don’t
It was just a thought
And the Support category of the forum already has a sticky first post that also includes the link to the Help Center:
Do you need help with one of our products? Well, you’re in the right place!
Just click on the “Get Help” button at the top of the Support category, or click the image below…
[IMG_9100]
From there you simply need to answer a few questions and will then be able to enter a description of your issue.
If required, a community post will be created on your behalf and a member of our team will be with you shortly in order to provide assistance.
In the mean time a member of our user community may be…
But then, people never RTFM anyway, so we’re still going to have to keep posting the link ourselves. Part of the joy of being human, I suppose…