Roon Library won’t load

I moved and when I tried to log onto Roon it tells me there’s a problem loading my library.
I’m not very technical :frowning:

Can you fill out the information below so we can help out?

Roon Core Machine

Include your operating system and machine info (Model, CPU, RAM)
Write below this line

Networking Gear & Setup Details

Your network gear (model of routers/switches), if on WiFi/Ethernet, and if you are using a VPN
Write below this line

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.)
Write below this line

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”
Write below this line

Description of Issue

Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated
Write below this line

Hey @Robert_Wernik,

Ben with the support team here, thanks for writing in! I wanted to check in on this thread to see if you were able to get your library properly loaded into your account?

If not, where is your local library usually hosted? On an external drive? If you head into Roon settings>storage, what do you see? If you could pleases share a screenshot of this page, that would be helpful!

It may just be that your local storage folder has been disabled. You may need to edit/refresh the path directory (by clicking the edit button from the three-dot dropdown.) Here is a screenshot of this:

I’ll be on standby for your reply! :+1:

This topic was automatically closed 45 days after the last reply. New replies are no longer allowed.