ROON loading on iMac?

Carl_Porter · January 2, 2019, 10:21pm

Roon loaded fine on my MacBook but on my iMac I get the message: Fatal Error Could not create required file lock.

Ratbert · January 2, 2019, 10:27pm

See the following post

noris · January 2, 2019, 10:52pm

In addition to what @Ratbert, please let me know if a permissions reset on your iMac helps? You can use these instructions to reset the permissions.

Thanks,
Noris

Carl_Porter · January 2, 2019, 11:52pm

Well the Fatal Error message is gone now but when I try to open the application I get the window that wants me to drag the dmg into applications, I do it again and it does the same thing.

Carl_Porter · January 2, 2019, 11:52pm

Ariel was allowed when I checked.

noris · January 3, 2019, 12:10am

Hello @Carl_Porter,

It seems to me that you are opening the Roon installer .dmg file instead of the application itself. I would open the Roon application from the OSX Applications folder and not the downloaded .dmg package. Also, I was not referring to the Ariel font, I was referring to running this command in Terminal as to reset the permissions:

sudo chown $(whoami) ~ ~/Library; chmod u+rwx ~/ ~/Library

Please let me know if that helps.

Thanks,
Noris

Carl_Porter · January 3, 2019, 1:08am

Tried to open RoonServer in Applications, same result.
Did the terminal command and then looked into the fonts Arial wasn’t greyed out.

noris · January 4, 2019, 9:34pm

Hello @Carl_Porter,

Can you please take a look at these two threads:

We have found that the issue is often due to the /tmp/ folder not having the correct permissions. This guide should get that resolved:

Thanks,
Noris

Carl_Porter · January 7, 2019, 5:34pm

Hi Noris, I have applied instructions from booth threads but get same result. I am running Mohave 10.14.1. Seems like it has to do with running two Macs on same account? Works fine on my MacBook but not on my iMac. Thx.

noris · January 7, 2019, 6:33pm

Hello @Carl_Porter,

Have you made sure to reboot your iMac after making those changes? I would perform a full reboot and if you’re still having issues afterwards please let me know.

Thanks,
Noris

Carl_Porter · January 7, 2019, 9:40pm

So I called Apple Tech Support and they had me reinstall the OS and then update it to .2 and BOOM everything worked!

noris · January 7, 2019, 9:52pm

Glad to hear that updating the OS resolved this issue @Carl_Porter! Thanks again for contacting support!

– Noris

system · January 9, 2019, 9:52am

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