both from Qobuz or local NAS
NO ISSUE AT ALL using Lumin app (everything else unchanged!)
Roon 2.52 build 1538 on a Cirrus7 i7 NUC8 running ROCK 2.1
Lumin U2 Mini endpoint (fw 19.1, Roon Ready RAAT SDK 1.1.44)
Qnap HS-264 NAS
TP-Link Deco X90 router
ethernet connection (everything)
You should open a proper support ticket by clicking here → Support and then Get Help
tried, thanks, but was asked the wrong questions 
Then choose the best you can. “Loading slowly” is nearly always a network issue. It also provides technical info in the background to Roon staff.
In any case, posting here in Uncategorized won’t make Roon support staff see your case.
… affecting Roon only, as Lumin app works flawlessly
and so do Apple Music, my Sonos system, Bravia TV, Apple TV 4k, Plex (streaming and local) and up/downloads from my Mac and to/from my NASses
anyway…
Hi @pl_svn
Just a fellow user.
The X90 is a mesh network and the primary node only has a single LAN port. Could you expand on the network configuration.
We all appreciate that it’s frustrating when folks, including me, mention it might sound network related when you have no issues with other methods of streaming.
I suspect you have your Rock connected to the LAN port on the primary node and the Lumin connected to the remote node’s LAN port and are relying on WiFi for backhaul. If you confirm your network it would help.
The network requirements of Roon are quite different to other streaming systems, music or video. Roon Ready streaming uses small buffers and is sensitive to poor latency. It also uses higher bandwidth than other music streaming because it streams raw PCM and everything goes through the Roon server, which can increase bandwidth needs further, depending on the configuration of the system.
Video is completely different anyway because video codecs are dynamic and can lower bitrate while it streams; they also typically use large buffers.
Therefore, the other systems tend to be more resilient to intermittent bandwidth/latency drops.
Anyway, either you want help with that or you don’t. I’m only saying how to get it.
so… it definitely is a Roon (only) issue
if support wants to get in touch (contacting support has become more complicated than meeting The Pope) to troubleshoot, and find a way to alleviate, Roon’s network needs… here I am 
thank you @Suedkiez
Well, apparently it affects only Roon noticeably but that doesn’t necessarily mean that you don’t have some network issue that’s not bad enough to affect other systems. Roon is what it is, and if it was different then it wouldn’t be able to do the things it does.
Maybe it’s a different issue, anyway. Just saying that “loading slowly” is nearly always related to network, that’s not the same as “always”.
Not sure if you can get to the pope with 2 clicks to open the ticket and clicking some choices and writing some descriptions. It seems to go without saying that analysis of a technical problem will require some technical information.
not even one click: just walk into St. Peter (or any other church) on a day he celebrates mass 
That’s not much of a meeting then
but more than what you get trying to reach support 
seriously: after 5 or 6 or 7 clicks (questions/options) “conversation” started derailing and reached the point of no return
(I swear everything was “looking” good 'till then)
I’ve moved the thread to Support because this is pointless here. Of course this doesn’t collect the information in the same way, but support can ask
in the while I did shut down both Roon Server and (music) NAS then rebooted all routers/extenders and switches (there also was a fw update for these)
tomorrow we’ll see
Hi @pl_svn,
Thank you for your report.
I know it’s sometimes a burden to navigate our intake Typeform and we know it’s only your intention to speed things up for everyone. However, do be mindful that our intake form helps expedite your report by putting it into our tracked pipeline. We collect information via our intake form for two reasons:
to integrate your thread with automation that keeps our team responsive and escalates certain issues more immediately
so we’re more equipped to respond to the issue appropriately.
We’re eager to take action on this thread. However, we’re going to need some of the specific network topology information that was requested above, specifically the network pathway between your main upstream router and the RoonServer machine itself.
We’ve pulled logs from the RoonServer in the meantime - it hasn’t yet responded to the upload request. Please, at your convenience, open Roon and reproduce the issue you’re encountering. We’ll watch for your response. Thanks!
hi @connor , good morning (here)
as I wrote in my last post, yesterday… i did shut down both my Cirrus7 (Roon server) and Qnap (music dedicated) NAS, then rebooted all routers/extenders and switches
let both Cirrus7 and NAS off overnight and just turned them on again now
everything, so far (fingers crossed), is working fine as usual 
issue I reported yesterday started after latest Roon update (2.52), everything was working fine before, and survived a couple of Roon server reboots
so… thank you so much, I’ll only add/reply if things get awry again later in the day 
just for the records, my network setup:
TP-Link Deco X90 (main router, FTTH connection to ISP via a Nokia G-010G-R ONT) → WiFi → TP-Link Deco X90 (extender) → ethernet → MikroTik CSS610-8G-2S+IN switch → optical → UpTone Audio EtherREGEN → ethernet → Cirrus7/Qnap HS-264/Lumin U2 Mini (Cirrus/Qnap on “A” side, Lumin on “B” side)
sorry @Mr.Flibble , missed your post yesterday
network setup details just posted here above 
cheers
Hi @pl_svn
Just my take on things, based on my experience with mesh networks/extenders is this WiFi backhaul could be letting you down.
What’s happening is that all traffic from Roon server is passing through to the extender then via WiFi to the primary node and back to the extender via WiFi. This is will stark. The bandwidth a lot.
I would suggest buying a small 5 port unmanaged switch. Connect the primary nodes LAN to the small switch, connect your Roon server and your NAS to the switch. Then run a Ethernet cable from the switch to your MikroTok switch and connect the extender to one of the MikroTok Ethernet ports.
This would give you a much better experience in my opinion.
Deco X90s are tri-band with one band dedicated for “mesh”
and… issue was also affecting local playback despite both Cirrus and NAS being connected to the very same switch 
though… I planned some re-working to this apartment: I’ll see if an optical cable can be placed between router and extender (I say optical because everything on the “music side” is LPS powered, extender and switches included, and want to keep electrical isolation from main router)
spoke too soon
everything was fine for a couple of hours then… 
rebooting router/extender/Cirrus7 doesn’t help