What’s happening?
· Other – My issue isn’t listed above
Describe the issue
When using Roon search and selecting local results, first result is always lossy MP3 when FLAC exists.
Describe your network setup
Asus Router RT-AX82U - LAN
Adding photos showing how I’m getting these results. My search starts with “ctrl + f” to open Roon search.
Hello @David_Robinson ,
Welcome back to the forum. Did you by any chance previously add the MP3 version to your library? For the track/album can you try to remove it from library, search for the FLAC version, add it to your library and see if it then plays the FLAC version? Let us know, thanks!
Thanks for the reply @noris ,
Sure, I can try that. I disabled the library for my lossy files and then used the clean up library option in Roon. I didn’t recently add the mp3 version to my library.
When I repeat the search now the top suggested track is from Qobuz? That’s odd. Both Qobuz and my local file are 16/44 so I would expect it to default to my local file of the same quality. Especially since before I removed the MP3 folder it pointed to a local file first in the results (just lossy of course instead of my lossless file).
Even if I click on the “library” icon, it still suggests Qobuz first for both the album and the track.
Hi @David_Robinson,
Thanks for the update. Can you please share another screenshot of the Versions tab for this album now that you’ve performed the library cleanup?
Sure.
It now defaults to Qobuz (despite the FLAC album being selected as primary).
In the time since my last reply I’d re-enabled my MP3 location and Roon went back to preferring lossy files again. Is this a bug?
Hello @David_Robinson
Thank you for the update. Even taking into account that you have selected your local FLAC album as the primary version, Roon still queues MP3s?
It might be helpful to have both MP3 and FLAC media file(s) for testing on our end as well. Can you please upload them here and let us know?
https://workdrive.zohoexternal.com/collection/nqcgjac23027d90a441bda2c314de49d7958a/external
Hi @David_Robinson,
Let us know if you were able to run through the above reply, thank you! 
I have uploaded the files using the link provided.
Yes. To be clear, this behavior is not unique to these particular files. All of my local files behave like this when using Roon search. When I search, the given result from Roon is the lossy version when I have both a lossy and lossless version of a file.
There are times when it will give the Qobuz result first but that seems to be when the Qobuz version is Hi-Res and my local versions are 16/44.
Edit: I have uploaded a screen recording to show you the behavior.
Done! Thanks.
Hi @David_Robinson,
To confirm, when you notice this happen, both the MP3 and FLAC file are properly identified within Roon?
As a quick side test, could you please head to your Roon Settings and enable ‘Show hidden tracks’ and see if the same issue occurs?
Thank you!
Yes, I have both locations enabled in Storage settings
I have also enabled “show hidden tracks and albums” per your request
As a test I searched for “alone together” and then selected “Go West!: The Contemporary Records Albums” (it’s the third column, second row in the picture). Here you can see in the screenshot, Roon is suggesting the Qobuz version
As you can see, I have an identical version available locally that it didn’t show in the search results (Qobuz purchase)
Thanks,
Can this be acknowledged as an official bug?
If I search for similar issues I find results as far back as 2020 where other users experience this same behavior.
Hello @David_Robinson
Thank you for the update and for performing the testing.
I have imported the files and checked the scenario from the video recording. From my end, the selected file is FLAC
Would you kindly confirm that the actually queued file is an MP3?
It would be useful if you could supply us with your database:
- Zip up your
RoonBackupsfolder (right-click it and select “Compress…”): - Submit the .zip file to us through our Database portal
Yes, it does queue the MP3. The video I uploaded was provided to demonstrated that.
I have submitted the database backup as requested.
Are you able to provide a video showing that it’s not queuing the mp3 for you when you add it to queue from search? Roon has done this across 3 different machines for me so if it’s working “as intended” in your case it would be helpful to see.
Your screenshot shows files that are different from what I uploaded. Can you try it again with my uploaded files where I can see the file type listed? The pictured files don’t have the same names as the files I uploaded and don’t end in “.” extensions but have a “_”, the FLAC file doesn’t say “FLAC” but “flzc”. They’ve been renamed?
I just want to ensure I don’t end up doing busy work without getting nearer to a solution.
Thanks
Hello @David_Robinson
Thank you for the update.
Thank you for confirming this.
You have provided 2 files, and they are used to queue
My screenshot does not contain the file names at all; it is folder names.
Here is the recording requested. Please let me know if you did something different.
Thank you for the video! It does work for you indeed. Your files are in separate folders as well.
I followed the same path you did in the video and it gives me Qobuz as the first result? That’s better than it giving me an mp3 but it doesn’t given me the primary album/track even though the quality is the same.
Hopefully something in my backup gives a clue as I’m not sure what else I can try.
Checking in to see if the backup I uploaded shed any light on the issue?
Thanks
Hello @David_Robinson
Thank you for the update.
We’ve discussed this with our senior QA and development teams. The team is investigating some possibilities here and, as soon as that investigation is complete, we’ll be sure to follow up ASAP.
You have our apologies for the trouble here, and we’ve greatly appreciated your patience as we continue investigating this tricky issue. We’ll be in touch as soon as we can.
Additionally, please share the screenshot of this section:
