Roon locking up on Bluesound Nodes with playback errors (ref#1N7N7O)

Support
1

What app are you having the slowness issue with?

· Roon

What kind of performance/speed issue are you experiencing?

· Can't connect to search or search takes a long time to complete

Please try to reboot your Roon Server

· Yes, rebooting helps, but the issue returns after some time

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· Issue happens on multiple remotes

Router Domain Name System (DNS) change

· I don't know how to do this

What is the operating system of your Roon Server host machine?

· Nucleus

Which model Nucleus do you have?

· Nucleus One

Timestamp of issue occurrences

· May 16th 2026 around 4:15 pm.

Describe the issue

Roon keeps locking up on 2 Bluesound Nodes. If I skip tracks or add tracks or use slider during tracks Roon will lockup and show errors and randomly add songs to the quest but won’t play anything. Even repeated attempts to play songs fails. He’s to reboot Bluesound and Nucleus. Very annoying.

Describe your network setup

Nucleus One LAN hardwired to Unifi Dream Machine & switch. This problem is new and never happened before even when I had the core on a 13 year old Mac. Nucleus should work better but does not.

2

Bump. Any help? Thanks.

3

Hi @APV,

Thanks for taking the time to write in and share your report! I’m sorry to hear about your Qobuz related playback issues.

If you sign out and re-sync your Qobuz account, do the same issue occur?

Can you reproduce this with local files at all?

Lastly, if you haven’t yet, it may be helpful to test out a differen DNS server for your Nucleus -

Here’s a step-by-step on how to change the DNS settings on your Nucleus:

Open a web browser on a device connected to the same network as your Nucleus.

  1. Enter the IP address of your Nucleus in the address bar.
  • If you don’t know the IP address:
  • Open the Roon app.
  • Go to Settings > Setup > Find Nucleus.
  • Note the IP address shown for the Nucleus.
  • Alternatively, use http://nucleus.local/ (on macOS or Windows with Bonjour installed).
  • Log into the Web Interface:
  1. Once the web page loads, you’ll see the Nucleus web administration interface.
  • Change the DNS Settings:
  • Scroll down to the Networking section.
  • If the Nucleus is using DHCP:
  • Note that you cannot directly edit DNS settings under DHCP. You will need to switch to a static IP to specify custom DNS servers.
  1. Switch to a Static IP:
  • Click on the Configure or Edit option under networking.
  • Enter the current network settings for your Nucleus (IP address, subnet mask, gateway) manually. These can often be found in your router’s settings or your current DHCP lease information.
  • Specify Custom DNS Servers:
  • Add DNS servers in the relevant fields. Common choices:
  • Google DNS: 8.8.8.8 and 8.8.4.4
  • Cloudflare DNS: 1.1.1.1 and 1.0.0.1
  • OpenDNS: 208.67.222.222 and 208.67.220.220
  • Save and Apply Changes:
  • Click Save or Apply to confirm your new settings.

Restart the Nucleus (make sure Roon Server is stopped) and let me know if you continue to experience stoppages when streaming. Thank you! :folded_hands: