Roon Locks Up and Freezes with Mouse Not Responding (ref#QVBPNX)

Support
1

Affected Product

Roon

Roon Issue Category

Interface & Usability

Description of Issue

when I would tap my Roon it would come up (the round roon figure) not moving and would lock up with mouse not having any affect. Had to manually shut down my computer. Did this a number of times. Reinstalled the Roon not Roon sever with no affect.

Roon Server Platform

Windows

Roon Server Specifications

All most new top of the line solid state,Intel 15-4690K(4c-47) 4 Gen processer 3.5 khz 250 GB Samsung SSd Home 64 Bit, 8 GB Ram

Connected Audio Devices

iFi Pro iDSD Signature, ethernet

Home Network Details

Ethernet-Ptp-link AC1200 modem Spectrums best at the time I got it, Cisco switch

3

What version of Windows are you running? Has Roon been running on this system without issue before?

4

Windows11. Yes

6

Hi @Bob_Mills,

Thank you for the report and we’re sorry to hear you’re stuck in a freezing loop.

Can you confirm if you’re encountering the freeze on the same machine on which you’ve installed RoonServer? Or is this a separate Windows Remote?

Are there any system reports available in Windows on the affected machine after you restart following the freeze?

I recommend fully refreshing the RoonServer install itself on your main machine, at this point, in case the trigger here is the connection mechanism from Roon Remote to that particular database instance. Note that if you don’t have a recent reliable Backup available, you may lose edits, library additions, and any customizations since your last backup.

  • Exit out of RoonServer
  • Navigate to your RoonServer’s Database Location
  • Find the folder that says “RoonServer”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Reinstall the RoonServer App from our Downloads Page to generate a new RoonServer folder
  • On the Roon Remotes, press “Use another Roon Server” and connect to the new database

Please let us know if this helps. We’ll keep an eye out for your response. Thank you.

7

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