Is Roon Server running?
· Yes, Roon Server is turned on and running.
What do you see on your screen?
· I see something else
When you try to connect, what screen do you see?
· I see something else
Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.
· No, the issue remains the same
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *Roon Optimized Core Kit* (ROCK)
Select any of the following components that are present in your local network setup
· *VPN* installed on RoonServer or Roon Remotes
You mentioned a VPN. Have you tried disabling it?
· I tried disabling my VPN/proxy connection and Roon still won't connect
Describe the issue
I have to use VPN to log in to ROON and qobuz normally in Chinese Mainland. It was always easy to use before. Suddenly, ROON failed to log in yesterday, but other foreign websites can work normally, only ROON can't!
Describe your network setup
ASUS AX6000 router NUC7 VPN is installed on Asus router, and devices such as Rock core and wireless remote control are also connected to the router,
