Roon logo stuck when loading on MacBook Air (ref#29VLHG)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· can't load server on MacBook Air just get the roon logo searching

Tell us about your home network

· wifi bt router

2

Hello @Robert_Hainsworth !

We’re sorry to see you have this problem.

Can you please tell us whether you are running Roon Server on the same machine as your Roon Remote ?

Does your Roon server run ? (if it is it should show in the menu bar icon like this :

)

In case it’s not please try to start it manually : open your Applications folder and tap with Right mouse click on a Roon App and choose “Show Package contents” and in contents folder manually run Roon Server app.

IF it is setup properly and still not working please share logs from your laptop with us here .

You can find an instruction on how to find logs here .

Have a nice day !

Regards.

3

Hi I sent zip file of roon server logs

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The roon apps are working on my iPad and iPhone and are connected to streaming devices with Qobuz etc
But on my MacBook Air it keeps saying Roon quit unexpectedly with a long list headed problem details and system configuration
I assume it’s running in background

5

Hi @Robert_Hainsworth,

Thank you for taking the time to upload logs.

Are you using any VPNs or dockers with Roon?

RoonServer itself is encountering a file limit exception from the operating system - Big Sur isn’t allocating any new file handles to RoonServer while it attempts to enumerate the network interfaces. This might not be the precise reason the GUI is failing to launch, but it will certainly prevent Roon from launching correctly.

One workaround is to raise the file limit on the operating system. This is safe and reversible.

First, reboot. Then, open Terminal from Applications → Utilities and type this:

launchctl limit maxfiles

You should see something like: maxfiles 65536 200000

If you see a lower number, then enter this in Terminal:

sudo launchctl limit maxfiles 65536 200000

Reboot MacOS again and try to launch Roon.

Please let us know if this helps. If you’re still having issues, please let us know.

1 Like
6

Hi I tried the work around as instructed which it didn’t seem to accept.
But when I checked Roon it had loaded on screen everything is working ok
Thanks for your help

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