· Other – My issue isn’t listed above
Roon looses control of audio device frequently since last update
Roon ROCK core connected via copper Ethernet directly to ATT router Ethernet port. Optical Rendu connected to same ATT router over optical SFP connection with a Rendu media converter. Single mode fiber, single cable between Optical Rendu and Media converter
Hello @Dave_Mangelsdorf ,
Can you please confirm the model/manufacturer of the affected device? Is it an optialRendu? Do you have issues with other zones or just this particular one? Is there any pattern to the type of content that reproduces the issue?
Please let us know the exact local time + date + track when this issue next occurs, we’ll enable diagnostics and take a look over logs for clues. Thanks!
We’ve pulled logs from the ROCK to take a closer look.
First, diagnostics indicate that RoonServer is encountering network exceptions when attempting to reach Qobuz and other upstream services. Do you have any other routers or managed switches in this setup? What about network security, like third-party firewalls or anti-virus software in the router?
What about DSP applied in MUSE? RoonServer logs show the opticalRendu responding with format not supported when RAAT attempts to feed it a 16-bit/44.1KHz FLAC stream. The endpoint isn’t accepting PCM at this sample rate.
Have you set a Max Sample Rate or changed any other settings in Device Setup? What about on the opticalRendu or the Media Converter?
Please share a screenshot of the Signal Path in Roon.
Do you encounter this issue if you play formats other than 16/44 FLAC?
We’ll watch for a response. Thanks!
Hi there. I really appreciate you looking at this. The set up was very simple. Everything was plugged into the four port switch in the AT&T router. When I put a switch downstream and plugged all the devices into that switch, and uplink that switch to the router, everything works fine now. So my suspicion is that those ethernet ports in the router are not of the greatest quality. I don’t know if there are switch port settings in AT&T router. But I’m not gonna mess with it now because I think I have it nailed.
The most interesting part of this whole thing is that things were working for months and then suddenly just stopped working. My suspicion now is maybe there was an update to the AT&T router that broke things.
All I know for sure is the problem was not on the optical side. It was somewhere on the copper side of the network. And my suspicion is those switch ports in the router are just not great.
I have been running for 24 hours without a single drop or hiccup
Dave
Hello @Dave_Mangelsdorf,
Thank you for the update — we’re glad to hear that the behavior has improved.
Please continue to monitor things over the next few days, and let us know if the issue reappears.
If it does, it would be very helpful if you could share the exact timestamp (date + time) of the occurrence so we can review the related diagnostics.
Thanks again for your cooperation!
We’re going to allow this thread to automatically close under the assumption that performance has improved and playback has remained stable.
However, should you encounter dropouts in the future, simply open a new support request here (select “other” and reference this thread URL) and our team will promptly pick up the case again. Thank you!