This helps our team gather all the necessary information to solve your issue as quickly as possible. Thank you!
I have a Roon Server running on my PC with the music stored in a NAS. Ever since I downloaded Roon, in no more than 20 seconds in to a song it will stop playing and say it has “lost control of the audio device” EVERY.SINGLE.TIME. I tried connecting my computer to my home theater system using bluetooth & Plex, and it works absolutely fine. As soon as I try to connect Roon to my bluetooth, it IMMEDIATELY cuts out, in addition to that, sound won’t even play over the external speakers connected to my computer AT ALL! It was suggested to me by Microsoft that I needed new speakers. Well, I just bought a brand new pair, and it didn’t help! Can someone please tell me what I’m doing wrong here!!! I would be eternally grateful…
How is your PC connected to the Network? If it’s wireless then try an Ethernet cable to the router to see if that resolves the problem.
AceRimmer
(Smoke me a kipper, I'll be back for breakfast!)
3
As @Mike_LC alludes to above ,
Roon usually does not work well for majority of people in a wireless situation for either the Server or endpoints.
It can do so if all conditions are near perfect but rarely is it so especially if in a congested built up area of population.
Thank you for your post. The team has taken a closer look at diagnostics from your RoonServer machine and identified several error patterns:
First off, as the moderators indicated above, WiFi interference does prevent playback on a Roon Remote in at least one instance. The Zone received too many missing and broken packets that required resending - after a certain number of seconds, this lag caught up to the real-time audio stream and tore down the endpoint.
For due diligence, verify that the RoonServer machine is hardwired via ethernet as suggested above. I recommend hardwiring mesh nodes and access points to the main router rather than daisy-chaining WiFi connections, if you have a mesh network. Additionally, turn on IGMP snooping and multicast forwarding as available in your router settings.
Second, we can see failures related to buffering of Tidal content. Many of these errors are received by RoonServer from Tidal’s servers, rather than presenting in RoonServer itself. I recommend verifying that the DNS server assigned in your router is reliable, and verifying that any third-party antivirus or firewall software has RoonServer added as an exception.
On the above note, please verify that the Windows Defender firewall has safelisted RoonServer.exe and RAATServer.exe on your server machine.
We’ll watch for a response and are happy to clarify and points. Thank you!
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