The Roon Server is losing control over the Meridian Zone players, we can see the zone players, change volume but when we play a song the progress bar doesn’t start, you can toggle play/pause still but nothing plays. We tried disabling and enabling the zones, removing/adding etc but nothing appears to work. Every evening our customer has to reboot the roon server and reboot the meridian zone players to get it to work. Without roon, just using the Meridian App everything is controllable and the zone players are responsive. This screams a stale network session that is not being closed/formed correctly.
We have three sites with this same issue now, identical Roon/Meridian setups but on different networks (Cisco/Netgrear and Araknis) and one managed by a different router (Watchguard).
Does the network traffic run over IPv4 or IPv6. The last protocol seems to be responsible for many problems and a DNS change at some providers has already helped.
Hi @Luke_Newland, our team is working with Meridian to investigate some issues that have been reported since our recent update. I don’t have any specifics I can provide just yet, but once we have more information we’ll sure to share it here!
Can a member of the Roon team please call me on [Phone Number Removed], we must get this resolved. one client has now purchased 8 Bose speakers just so they have music.
This is completely unacceptable and at the worst, we need to get the clients rolled back to a version that works.
I have the exact same issue. Meridian 218 stops responding until I reboot both the the Meridian and the Roon core. I have no problem with the Trinnov which is connected to the same network.
or anything else related to the 218. This is a recent issue
We are still looking into this and there is an active ticket with our development team. As per policy, we can’t provide a specific timeline of when the work for the ticket will be completed, but please do note that this issue is on our radar and we are working on this. Thank you in advance for your patience here!
It would be good if you could post something in the public domain i.e. email Roon users about this fault and highlight the work being done.
We are telling our customers it is being worked on but they ask us daily why it is not fixed yet.
Yesterday I had one customer tell me they would be looking for a refund or take legal action against us soon.
Luke as someone that has been through the ringer with the Sonos dropping off the Roon world issue.
I think that Roon need longer beta releases and need to take the feedback and look at it. Music means a lot to most of us on these forums and to be deprived of it makes us miserable and more miserable.
But I was really trying to tell you that you were not going to get a response on the weekend.
yes thanks Michael, our big problem is we have clients that have invested thousands in fantastic Meridian Audio products, some 20 plus zones and now they simply see it as one big unreliable waste of money. Hugely frustrating #bringbacksooloos !
We have been able to reproduce this issue on our end and there is a ticket in the development queue regarding this behavior. I don’t have any further updates I can provide at this moment, but we are aware and actively looking into this issue. Thank you for your patience here!
See staff update