Roon loses control with Singxer SU-6 and Denafrips Pontus 2 during DSD 512 playback (ref#1K42AT)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

Do you have an approximate timestamp of when the issue last occurred?

· No I'm sorry I dont

What are the make and model of the affected audio device(s) and the connection type?

· Denaphrips pountus 2 singxer su-6 DDC USING I2S CONECTION

Describe the issue

ROON CONTINUOUSLY LOSES CONTROL,I have roon on a very good p.c. I'm using a singxer su-6 along with a denaphrips pountus 2 useing I2s input,I prefer DSD 512

Describe your network setup

Fiber, that's supposed to be really fast

2

Hey @David_Mills1,

Thanks for writing in - it’s good to see you on the community again!

We were able to review a fresh diagnostic report from your Roon Server, and observed the playback failures you’ve mentioned. Here are a few next steps in troubleshooting:

  1. Try disabling Exclusive Mode to see if playback starts.
  2. Test out a lower sample rate - do you have issues with lower resolution files?
  3. It looks like the ASIO driver - listed as singxer asio, is being picky. Ensure the ASIO buffer size is set correctly and that no other apps are locking the driver.
  4. Try switching to another output (like WASAPI) as a test.

Lastly, lets see if clearing your Cache may help:

  • Stop RoonServer.
  • Navigate to C:\Users\David\AppData\Local\RoonServer\Cache\
  • Delete the Cache folder.
  • Restart Roon Server and try playing again.

We’ll be on standby for your reply. Thank you! :raised_hands: