Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
Everything wired
Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
NAD C390DD with BluOS MDC module
Description Of Issue
After install of Roon 1.8, I’m getting “Roon lost control of audio device” errors playing Tidal tracks to my NAD C390DD amp. I do not get errors on other endpoints.
Here is an extract from the Rock log at the time of error (Den is my C390DD):
[Den] [zoneplayer] Playing: http://ab-pr-cf.audio.tidal.com/3001d6bc860d065be525d92a794d4944_39.flac
03/09 20:59:23 Trace: [tidal/http] GET https://api.tidal.com/v1/tracks/172239583?countryCode=CA => Success
03/09 20:59:23 Info: [Den] [zoneplayer] Queueing: http://ab-pr-cf.audio.tidal.com/ea171a8013c81754486ed5a46aa85ebc_39.flac
03/09 20:59:23 Trace: [streamingmediafile] immediate read of http://ab-pr-cf.audio.tidal.com/3001d6bc860d065be525d92a794d4944_39.flac at 262144 length=57900491
03/09 20:59:23 Trace: [streamingmediafile] immediate read of http://ab-pr-cf.audio.tidal.com/ea171a8013c81754486ed5a46aa85ebc_39.flac at 262144 length=31222697
03/09 20:59:24 Info: [Den] [zoneplayer] Open Result (Playing):Result[Status=Success]
03/09 20:59:24 Info: [Den] [zoneplayer] Starting playback
03/09 20:59:24 Trace: [streamingmediafile] immediate read of http://ab-pr-cf.audio.tidal.com/3001d6bc860d065be525d92a794d4944_39.flac at 524288 length=57900491
03/09 20:59:24 Info: [audio/env] [env000022] All streams were disposed
03/09 20:59:24 Trace: [convolution] resampled 131072 samples to 285689 samples using linear_phase_precise (44100 => 96000)
03/09 20:59:24 Info: [audio/env] [env000023] All streams were disposed
03/09 20:59:24 Trace: [convolution] resampled 131072 samples to 285689 samples using linear_phase_precise (44100 => 96000)
03/09 20:59:24 Info: [audio/env] [env000024] All streams were disposed
03/09 20:59:24 Trace: [convolution] normalized norm=0.45937578704471294 before 0.0026904338356947277 after 0.0026904338357112874
03/09 20:59:24 Debug: [convolution] adjusted filter length from 285689 to 285686 since filter had trailing zeroes
03/09 20:59:24 Debug: [convolution] performing convolution with 2 paths
03/09 20:59:24 Trace: [Den] [zoneplayer/raat] StartStream Sooloos.Broker.Transport.RaatZonePlayer+Endpoint: StreamFormat(channels=2, bitspersample=24, samplerate=96000, isdts=False, mqa_core=96000) => StreamFormat(channels=2, bitspersample=24, samplerate=96000, isdts=False, mqa_core=96000) streamid=889679992
03/09 20:59:24 Trace: [NAD C390 @ 10.22.1.15:43995] [raatclient] SENT [14]{“request”:“setup”,“format”:{“sample_type”:“pcm”,“sample_rate”:96000,“bits_per_sample”:24,“channels”:2,“sample_subtype”:“mqa_core”,“mqa_original_sample_rate”:96000}}
03/09 20:59:24 Info: [zone Den] OnPlayFeedback Playing
03/09 20:59:24 Trace: [Den] [Enhanced, 24/48 MQA TIDAL FLAC => 24/96 MQA] [100% buf] [PLAYING @ 0:00] Four Paths of Light, Pt. 3 - Pat Metheny
03/09 20:59:24 Trace: [musicpowerstate] music is playing, preventing idle sleep
03/09 20:59:24 Info: [Den] [zoneplayer] Open result (Queueing): Result[Status=Success]
03/09 20:59:24 Trace: [prebuffer] ready 163200/480000 (34%) @ 0/330 sec
03/09 20:59:24 Trace: [streamingmediafile] immediate read of http://ab-pr-cf.audio.tidal.com/3001d6bc860d065be525d92a794d4944_39.flac at 786432 length=57900491 03/09 20:59:24 Trace: [streamingmediafile] immediate read of http://ab-pr-cf.audio.tidal.com/3001d6bc860d065be525d92a794d4944_39.flac at 1048576 length=57900491 03/09 20:59:24 Trace: [NAD C390 @ 10.22.1.15:43995] [raatclient] GOT [14] {“status”:“Lost”,“reason”:[]} 03/09 20:59:24 Trace: [Den] [zoneplayer/raat] Got ‘lost’ response 03/09 20:59:24 Trace: [Den] [zoneplayer/raat] lost endpoint. stopping stream
03/09 20:59:24 Info: sleep 0ms after flush
03/09 20:59:24 Warn: [zone Den] Track Stopped Due to LostEndpoint
03/09 20:59:24 Info: [audio/env] [zoneplayer → stream → endpoint] All streams were disposed
03/09 20:59:24 Info: [audio/env] [zoneplayer → stream] All streams were disposed
03/09 20:59:24 Info: [zone Den] OnPlayFeedback StoppedLostEndpoint
03/09 20:59:24 Trace: [zone Den] Suspend
03/09 20:59:24 Info: [zone Den] OnPlayFeedback Stopped
03/09 20:59:24 Info: [zone Den] Canceling Pending Sleep
03/09 20:59:24 Trace: [Den] [Enhanced, 24/48 MQA TIDAL FLAC => 24/96 MQA] [100% buf] [STOPPED @ 0:00] Four Paths of Light, Pt. 3 - Pat Metheny
03/09 20:59:24 Info: [audio/env] [zoneplayer] All streams were disposed
I cannot thank you enough for your patience and for following up with all the details that you have. I am sorry it’s been taking us this long to get back to you
Are you still getting errors with your NAD C390DD? Did NAD or BlueSound get a chance to reply?
@beka , BlueSound advised that if Roon and NAD were communicating I should wait for NAD to resolve. My NAD amp is no longer being sold, so I’m relying on you to work with (i.e. prod) them . My Roon system did an update yesterday, but it did not solve the issue with the NAD C390DD disconnecting when asked to play MQA tracks from Tidal.
